Ward Unit Administrator - Medical and Acute Assessment Unit

Bupa Insurance Limited; City of London; On-site; GBP 28,000 - 35,000; Full time

Job summary

A well-known healthcare provider is looking for a full-time Ward Unit Administrator to join the Medical and Acute Assessment Unit in London. The role involves ensuring efficient patient service, managing admissions, and supporting financial processes. Candidates should have healthcare experience and strong administration skills. The position offers a salary range of £28,000 to £35,000, dependent on experience, with benefits including health insurance and holiday options.

Benefits

Bupa Health insurance

25 days holiday (increasing to 27 days after 5 years)

Annual bonus scheme

Discounted gym membership

Free health assessment

Contributory pension scheme

Qualifications

• Enthusiastic with the desire to become involved and develop in role.
• Able to work on own initiative, prioritise work and meet deadlines.

Responsibilities

• Ensure a safe, efficient clinical service with the assistance of clinical leads.
• Liaise with Reservation and the Accounts Department to ensure smooth patient admissions.
• Assist in the Pre-Admission process and manage financial agreements.

Skills

Experience working in a healthcare environment

Solid administration experience

Computer literate - Word and Excel

Good communication skills

Strong interpersonal skills

Excellent telephone manner

Excellent organisational skills

Job description

Overview

Ward Unit Administrator - Medical and Acute Assessment Unit

Cromwell Hospital London, SW5 0TU

£28,000 to £35,000 a year - dependent on experience

Permanent

Full Time - 37.5 hours a week

About the company

Bupa is one of the most well-known and respected healthcare businesses in the world, because what we do matters. From our contact centres to our care homes; health and dental centres to our state of the art hospitals across all four corners of the globe, every part of our operations are dedicated to our purpose of helping people live longer, healthier, happier lives. We pride ourselves on working with brilliant people who put our customers at the heart of everything they do.

About the area you\'ll be working in

We\'re an internationally recognised hospital located in the heart of Kensington, London. At the Cromwell Hospital we\'re committed to providing the highest quality healthcare for our patients. We\'re one of the preferred health care providers for leading consultants and for both international and local patients alike. We are continuously investing in standards and the technology to keep us at the forefront of clinical advancement.

The Medical and Acute Assessment Unit (AAU) is a fast-paced, multidisciplinary environment where patients are assessed and treated for a wide range of acute medical conditions. The unit plays a critical role in the early stages of patient care, often serving as the first point of contact for individuals referred from the Urgent Care Centre, GPs, or other healthcare providers.

What you\'ll be doing

In this role, you will be responsible for ensuring a safe, efficient clinical service with the assistance of the clinical leads and ensure a continued and progressive service at all times. You\'ll welcome all patients, visitors and consultants to the department in a professional, friendly, courteous and helpful manner, to assist in their patient care and provide the highest standard of customer care. You will need to ensure costs are entered correctly and patients charged accordingly using the hospital system and have an efficient telephone manner in order to take and give accurate information.

What\'s a typical day?

A typical day will be to liaise regularly with Reservation and the Accounts Department to ensure a smooth flow of admissions, ensuring patient payments are in order prior to admitting to Unit. To assist in the Pre-Admission process and take responsibility for obtaining cover on all sponsored cases, updating the Compucare records, referring and following up on queries as necessary. You\'ll also assist Patient Accounts by explaining financial agreements for guaranteed/sponsored and insured day cases and obtaining signed agreement and co-ordinate department activities, including patient and referrer liaison tasks. You\'ll also need to liaise with patients and referrers regarding clinical procedures and investigations and ensure they are appropriately informed of precautions/risks and handle all minor complaints with immediate action and follow up to prevent reoccurrence.

Who we\'re looking for?

• Experience working in a healthcare environment.
• Enthusiastic with the desire to become involved and develop in role.
• Interest in personal development & updating skills.
• Solid administration experience.
• Computer literate - Word and Excel
• Good communication and strong interpersonal skills.
• Able to work on own initiative, prioritise work and meet deadlines.
• Excellent telephone manner.
• Excellent organisational skills.

Working Hours

This position operates on a rotating two-week schedule:

• Week 1 & 2: Monday to Friday, 07:30 - 16:30
• Week 3 & 4: Monday to Friday, 12:00 - 20:30

Benefits

• Career opportunities to move into other roles or other parts of Bupa
• Bupa Health insurance
• 25 days holiday each year (pro rata for part time employees), increasing to 27 days after 5 years service
• Option to buy and sell 5 days holiday
• You\'re paid for all Bank holidays
• Contributory pension scheme
• Annual bonus scheme
• Annual pay review
• Discounts on Bupa products
• Discounted gym membership
• Subsidised staff restaurant
• Free health assessment
• Free annual flu vaccine and eye test plus contribution to cost of glasses
• Access to health minds service and 24/7 anytime Health line

Why Bupa?

We\'re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That\'s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We\'ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type: Full time

Job Area: Administration

Locations: Cromwell Hospital London, London