Ward Clerk - Ophthalmology

Northern Care Alliance NHS Group; Rochdale; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare organization in Rochdale is seeking a full-time receptionist to provide quality service by managing patient interactions and administrative tasks. The ideal candidate will efficiently assist patients, book appointments, and ensure accurate record-keeping. This role offers opportunities for professional growth and a competitive benefits package.

Benefits

Annual leave allowance

Flexible working opportunities

Protected hours for health and wellbeing

Qualifications

• Experience in reception or front desk roles.
• Excellent communication skills.
• Ability to manage sensitive enquiries.

Responsibilities

• Assist and direct patients efficiently.
• Book appointments and handle enquiries.
• Record and manage patient data accurately.

Job description

Overview

A full-time 37.5 hours opportunity has arisen to ensure all reception processes are carried out in a timely and accurate manner to ensure an efficient reception and quality service to all users. The post holder will interact with the General Public, Nursing, Medical staff and other Trust Administrative and Clerical Staff.

Responsibilities

• Attend, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
• Speak face to face or over the telephone to deal with patients' needs, including booking appointments.
• Use and access the Patient Centre and attend patients on reception desks.
• Book appointments for patients as required.
• Deal with enquiries of a sensitive nature.
• Attend departmental meetings as required.
• Access the Patient Administration System to accurately record and collect patient data, ensuring errors are identified and corrected, including patient demographics.
• Coordinate clinic preparation and various administrative tasks to support running of clinical activity.

Organization

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, across Bury, Rochdale, Oldham and Salford.

We are committed to delivering high standards of care and working with local authorities and partners. We value care, appreciate and inspire, and welcome applicants who share these values.

Benefits

In return, we offer a role with purpose and flexibility, opportunities for challenge and career progression, and a competitive benefits package including an annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities.

Additional Information

For the main duties/responsibilities, please read the Job Description and Person Specification under the supporting documents heading. For more information about working at the Northern Care Alliance, refer to the Candidate Information Pack or our careers site: www.careers.northerncarealliance.nhs.uk