Ward Clerk

Transformationunitgm; SHREWSBURY; On-site; GBP 25,000; Full time

Job summary

A healthcare provider in Shrewsbury is seeking a Ward Clerk to join their team at the Royal Shrewsbury Hospital. The role requires excellent communication and organizational skills and involves providing vital administrative support across the wards. Successful candidates will demonstrate proficiency in IT, customer care experience, and the ability to work collaboratively within a busy environment. This role offers flexible working hours in a patient-centered organization committed to putting patients first.

Qualifications

• Excellent communication and organizational skills.
• Ability to work under non-direct supervision and prioritize workload.
• Experience in dealing with the general public.

Responsibilities

• Provide administrative support within the hospital wards.
• Liaise with patients and staff, ensuring clear communication.
• Coordinate with other departments for supplies and services.

Skills

Communication skills

Organizational skills

IT skills

Interpersonal skills

Customer care experience

Education

NVQ Level 2 & 3 in Business Administration

Job description

Overview

Main area Administration Grade NHS AfC: Band 2. Contract Permanent. Hours: Full time, Part time, or Job share. 37.5 hours per week (over 7 days a week). Job ref 223-WCS-040.

Employer: The Shrewsbury and Telford Hospital NHS Trust. Employer type: NHS. Site: The Royal Shrewsbury Hospital. Town: Shrewsbury. Salary: £24,465 per annum / pro rata. Salary period: Yearly. Closing: 03/02/2026 23:59.

Job overview

An exciting opportunity has arisen to recruit a Ward Clerk on our brand new modular wards at the Royal Shrewsbury Hospital. Ward 38 & 39 will be equipped to care for 28 Gastroenterology & Colorectal inpatients each.

As a Ward Clerk you will be pivotal in providing a high standard of service to patients and relatives attending the department.

Applicants must have excellent communication and organisational skills and be able to work under non-direct supervision, prioritising your own workload. We need someone with a flexible approach who will be able to respond appropriately to the demands of an ever changing workload.

Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.

Main duties of the job

The successful applicant will need to have experience in dealing with the general public; they will have good IT skills and remain calm under pressure in this challenging role.

You will need excellent interpersonal skills, as you will be liaising with and helping patients throughout the working day. You will also be required to communicate with all levels of staff both face to face and over the telephone.

As a Ward Clerk you will be providing vital administrative and clerical support within our hospital wards, acting as a central communication hub for patients, families, nurses, and doctors. Key duties will include but not limited to...

• working on Care Flow and New EPR system
• answering phone calls and emails
• coordinating with other departments for supplies and services
• ensuring a smooth and organized environment on the ward

You will be required to be flexible within the contracted hours. Working collaboratively with the team to ensure adequate cover is provided across both Ward 38 & Ward 39 to meet service requirements.

Working for our organisation

Shrewsbury and Telford Hospitals NHS Trust is a large acute hospital trust that provides a range of local acute services to the residents of Shropshire and Mid Wales.

We would like to invite you to join our motivated and friendly team who are committed to providing a high quality, patient centred service.

As an organisation we strive to provide high quality, safe care for our patients in an environment which our staff are proud to work in. We believe that by adhering to our Vision ("To provide excellent care for the communities we serve") and working with our Trust Values in mind (Partnering, Ambitious, Caring, Trusted) we can achieve the right results for the people that matter most – our patients and their families.

Detailed job description and main responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Person specification

Knowledge

• An understanding of the requirements of the role
• Knowledge of hospital administration system

Qualifications

• Possess or be willing to undertake NVQ Level 2 & 3 in Business Administration

Experience

• Customer Care Experience

Communication Skills

• Evidence of effective verbal- face to face / telephone, non-verbal, written communications skills.

Personal Qualities

• Ability to work well independently and within a multidisciplinary team
• Evidence of good interpersonal skills

By submitting your application to Trac, you are giving your consent for parts of your application data to be transferred to the NHS Electronic Staff Record (ESR) and other secure, internal NHS Workforce systems. This is to support and manage your recruitment and employment within your employing organisation.

If the role requires a qualification/professional registration, you will need to provide proof during the recruitment process. By submitting your application you are giving the Trust permission to check the qualification certificates provided back to the source provider. Please note that a sample of all applicant’s qualifications will be checked with the educational institution or provider.

If you require the application form in an alternative format, please contact the Recruitment Team on 01743 492402.

In the event of a high response to this advertisement, this post will be closed. Early applications are advised.

We commit to removing barriers for people with disabilities or long-term health conditions in recruitment, training, and career progression. We will offer an interview to all applicants with a disability who meet the minimum criteria for the above position and will support reasonable adjustments wherever possible. In addition, whilst all applicants will be judged on merit alone, we particularly welcome applications from candidates who are male, from black and minority ethnic backgrounds or who have a disability, as these are currently under-represented in our workforce.

We are committed to offering an interview to applicants from the Armed Forces community who meet the minimum criteria for the position. In addition, for those who are successfully appointed from the Armed Forces community, the Trust are committed to recognising previous service and rank in terms of pay, annual leave and other terms and conditions.

We are committed to equal opportunities in employment. The policies and practices of the Trust aim to promote an environment that is free from all forms of unlawful or unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly, flexibly and with dignity and respect.

Don’t meet every single requirement? Studies have shown that women and people from an Ethnic minority background are less likely to apply for jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

We aim to create a trusting, flexible workplace, that attracts talent and enables everyone to be their best working self. Many of our colleagues work flexibly in many different ways, including part-time. Please talk to us at interview about the flexibility you need. We can’t promise to give you exactly what you want, but we do promise a fair and equitable process that balances your needs, the needs of our patients and service delivery.

Our Commitment to Safety and Respect - The Trust is a signatory to the NHS Sexual Safety Charter and is committed to a safe, inclusive workplace free from sexual misconduct, harassment, and discrimination.

Thank you for your interest in The Shrewsbury and Telford Hospital NHS Trust, we look forward to receiving your application for employment.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

In the event of a high response to this advertisement, this post will be closed. Early applications are advised.

Name Roxan Gurian Job title Ward Manager Email address [e-mail] Telephone number 01743 261000 Additional information

By phone: [phone] Ext. 3706

If you have problems applying, contact

Address The Shrewsbury and Telford Hospital NHS Trust
Shrewsbury Business Park
1 Douglas Court
Shrewsbury
Shropshire
SY2 6LG
Telephone [phone]