Ward Clerk

Transformationunitgm; Kettering; On-site; GBP 10,000 - 40,000; Part time

Job summary

A local healthcare provider in Kettering is seeking a part-time Ward Clerk to join their dedicated team. The role involves maintaining patient records, communicating with patients, and supporting administrative tasks. Ideal candidates should possess NVQ Level 2 in administration and strong communication and organizational skills. This position offers a part-time contract of 18.45 hours per week with a salary of £24,465 pro rata. Join a supportive environment dedicated to excellence in patient care.

Qualifications

• NVQ level 2 qualification in administration or equivalent hospital experience.
• Proficient in using computerised administration systems.

Responsibilities

• Maintain patient records and other ward records using in-house computer‑based systems.
• Communicate with patients regarding demographics to ensure the patient administration system is updated.
• Prepare the unit for the following day with the relevant documentation.

Skills

Communication skills

Organizational skills

Interpersonal skills

IT proficiency

Team player

Education

NVQ level 2 qualification in administration

Good standard of education in Maths and English

Tools

In-house computer systems

Office equipment

Job description

Main area Medicine Grade Band 2 Contract Fixed term: 6 months (Hours of work - Thursday, Friday and alternate Wednesday) Hours 18.45 hours per week (Part time) Job ref 264-7634558-MED

Employer Kettering General Hospital NHS Foundation Trust Employer type NHS Site Kettering General Hospital Town Kettering Salary £24,465 per annum pro rata Salary period Yearly Closing 08/02/2026 23:59

Band 2

Job overview

Harrowden C ward is looking to recruit a part time Ward Clerk to join their busy team.

Hours will be 08:00 to 16:00.

You will need to be a team player, have the ability to work as part of a team and on your own initiative, a flexible approach to tasks in a changing environment, excellent communication, organizational, interpersonal skills, stay focused and calm in difficult situation and competent in using IT systems.

Main duties of the job

• Maintain patient records and other ward records using in-house computer‑based systems.
• Update in‑house systems and prepare notes for digitalisation.
• Communicate with patients regarding demographics and other personal details to ensure the patient administration system is updated.
• Prepare the unit for the following day with the relevant documentation.
• Use effective communication skills to deal with telephone queries according to the agreed standard and give appropriate information as required.
• Always observe confidentiality (patients, visitors, personnel or any trust details).
• Observe all instructions regarding policies and procedures of departments and Trust.
• Committed to developing own skills and assist in training and development of others.
• Photocopy/scan documents as required.
• Ensure the reception desk is clean and tidy at all times.

Working for our organisation

Kettering General Hospital NHS Foundation Trust is one of the largest employers in the area and we are on an exciting journey. Our mission is to provide safe, compassionate, and clinically excellent patient care, by being an outstanding employer for our people. We have entered into a Group Model with neighbouring Northampton General Hospital and have become University Hospitals of Northamptonshire.

Our Excellence Values:

Compassion

Respect

Integrity

Courageous

Accountable

Detailed job description and main responsibilities

• Maintain patient records and other ward records using in-house computer‑based systems.
• Communicate with patients regarding demographics and other personal details to ensure the patient administration system is updated.
• Complete the process to check and send discharge notes.
• Update in‑house systems and prepare notes for digitalisation.
• Prepare the unit for the following day with the relevant documentation.
• Committed to developing own skills and assist in training and development of others.
• Use effective communication skills to deal with telephone queries according to the agreed standard and give appropriate information as required.
• Photocopy/scan documents as required.
• Always observe confidentiality (patients, visitors, personnel or any trust details).
• Observe all instructions regarding policies and procedures of departments and Trust.
• Ensure the reception desk is clean and tidy at all times.

Person specification

Qualifications

• NVQ level 2 qualification in administration or equivalent hospital experience.
• Good standard of Education to include Maths and English.

Knowledge/Experience

• Proficient keyboard and data entry experience.
• Previous experience of working in a hospital environment.
• Demonstrated understanding of GRDP.
• Experience in the use of computerised administration systems careflow.

Skills

• Be able to demonstrate the use of office equipment including photocopier, printers and telephone.
• Demonstrate a high level of personal-self management and organisation i.e organising own day‑to‑day activities.
• Demonstrate skills of tact, sensitivity when dealing with complaints and enquiries both verbally and written.
• Be able to respond to and manage appropriately to patient and families where there is distress/emotional circumstance.

Key Competencies/Personal Qualities and Attributes

• Passionate and committed to bring our Dedicated to Excellence values to life, improving the way we work with each other, particularly focusing on empowerment, equality, diversity and inclusion of our staff, patients and service users.
• Working as part of a team.
• Able to use own initiative.

We are an equal opportunities employer, which aims to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.

We welcome applications from members of our black and minority ethnic (BME) communities, especially in relation to senior posts within at KGH.

Applicants who have a disability and meet the essential criteria for the job will be interviewed if you indicate you wish to be considered under the Guaranteed Interview Scheme. If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment services team aware as soon as possible.

Safeguarding is everyone's business. KGH considers Safeguarding a priority amongst its citizen's and a key value for all employed to the service.

We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone’s full potential. It encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals. We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative. We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.