Ward Clerk

NHS; Gateshead; On-site; GBP 20,000 - GBP 25,000; Full time

Job summary

A leading healthcare provider based in Gateshead is looking for an individual to undertake administrative support for ward and clinical teams. You will be the first point of contact for patients, managing appointments and maintaining case notes. The ideal candidate will possess strong administrative skills, GCSE Maths and English or equivalent, and be able to prioritize tasks effectively. Join us in providing high-quality patient care and supporting a multidisciplinary team in a dynamic environment.

Benefits

Support for staff wellbeing

Training and development opportunities

Qualifications

• Strong administrative skills and effective communication are essential.
• Ability to prioritize tasks and manage time efficiently.
• Experience in a healthcare setting is beneficial.

Responsibilities

• Provide comprehensive administrative/clerical duties for the Medical Business Unit.
• Act as a first point of contact for patients via telephone and face-to-face.
• Ensure timely admission of patients and management of medical notes.

Skills

Administrative skills

Effective communication

Teamwork

Organizational skills

Education

GCSE Maths and English or equivalent

Job description

The post holder will provide comprehensive administrative/clerical duties to support the ward, Consultant and junior medical staff, nurses and multidisciplinary teams within the Medical Business Unit. The post holder will be a first point of contact for service users over the telephone and face to face. The post holder will be expected to prioritise their work on a daily basis and to use their initiative and discretion. Dealing directly with patients/carers and relatives and dealing with matters that arise, as far as possible, without instruction. In support of good quality / patient care, you will provide an efficient and effective service across the whole range of duties, and will work as part of a team to constantly improve the quality of the services we provide. Any other ad-hoc duties falling within the banding of the post.

Main duties of the job

To ensure that all notes are retrieved and prepared for patient attending the ward. To ensure that all correspondence is filed within patients case notes in a timely manner and that case notes are maintained and updated. To ensure the timely admission of patients onto Careflow, booking of patients appointments. To ensure that Medical Notes are taken to Coding to ensure that all patients episodes are coded. Retrieve case notes and record their movement using the electronic folder tracking modules (Filefast and Careflow). To be involved in on-going training and development opportunities and contribute to your own personal development.

About us

Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.

Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.

We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.

Our values should be the 'golden thread' which runs through everything we do - they are the core of who we are. Our five values can easily be remembered by the simple acronymICORE; Innovation, Care, Openness, Respect, Engagement.

We have a number of staff networks including the Global Ethnic Majority (GEM) network, D-Ability network, LGBTQ+ Network and the Women's Network, to challenge us and help us to constantly improve. Our Armed Forces network is one of our emerging networks.

The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our 'Balance' programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.

Job responsibilities

The post holder will provide comprehensive administrative/clerical duties to support the ward, Consultant and junior medical staff, nurses and multidisciplinary teams within the Medical Business Unit. The post holder will be a first point of contact for service users over the telephone and face to face. The post holder will be expected to prioritise their work on a daily basis and to use their initiative and discretion. Dealing directly with patients/carers and relatives and dealing with matters that arise, as far as possible, without instruction. In support of good quality / patient care, you will provide an efficient and effective service across the whole range of duties, and will work as part of a team to constantly improve the quality of the services we provide. Any other ad-hoc duties falling within the banding of the post.

To ensure that all notes are retrieved and prepared for patients attending the ward. To ensure that all correspondence is filed within patients case notes in a timely manner and that case notes are maintained and updated. To ensure the timely admission of patients onto Careflow, booking of patients appointments. To ensure that Medical Notes are taken to Coding to ensure that all patients episodes are coded. Retrieve case notes and record their movement using the electronic folder tracking modules (Filefast and Careflow). To be involved in on-going training and development opportunities and contribute to your own personal development.

Person Specification

• GCSE Maths and English or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.