Volunteer Receptionist

Sparkachange; Yeovil; On-site; GBP 10,000 - 40,000; Full time

Job summary

A local mental health charity in Yeovil is seeking a volunteer receptionist. Responsibilities include greeting visitors, answering phone calls, and providing administrative support. Ideal candidates should have good team-working skills and strong IT knowledge. This role offers the chance to contribute to mental health services while gaining valuable experience in a supportive environment.

Benefits

Reimbursement of costs

Training courses provided

Qualifications

• Demonstrable IT knowledge/experience using Microsoft Packages.
• Understanding of the need for good record keeping and GDPR.

Responsibilities

• Provide a reception service for Mind in Somerset.
• Greet and help navigate visitors.
• Answer telephone and support general administration.

Skills

Positive team-working skills

Flexible approach

Demonstrable IT knowledge/experience using Microsoft Packages

Willingness to learn

Understanding of the need for good record keeping and GDPR

Job description

Summary

To provide a receptionist service for Mind in Somerset.

Detailed description

Project: Core

Location: Yeovil

Hours/Days available: We are seeking to cover the following hours:

Monday 9am-1pm and 1-5pm, Friday 9am-1pm and 1pm-5pm

Mind in Somerset have the expectation that all who Volunteer for us always live our organisations Values at all times, we ask that you be;

• Collaborative – work better together
• Respectful – treat people how we like to be treated
• Accountable – are responsible for own actions
• Compassionate – empathise, care and support

Main Purpose of the role: To provide a reception service for Mind in Somerset.

Key tasks

• To be the first point of contact for the Mind in Somerset reception function.
• Greet all, welcome and help navigate visitors within our offices.
• Supply refreshments if people need to wait.
• Answer the telephone and support with general administration including responding to e-mail queries.
• Providing service users with a signposting and information
• Basic administrative support as required e.g. photocopying, scanning, making phone calls, booking venues for training or events, booking rooms.
• Liaising with fellow volunteer receptionists to ensure rota is covered
• Effectively take and distribute messages to relevant project leads
• Dealing with Post and Deliveries
• To attend the organisation update meeting
• Abide by health and safety guidelines and share responsibility for own safety and that of colleagues
• To adhere to all volunteer policies of the organisation.
• There may be other duties required of our volunteers from time to time.

Person Specification

• Positive team-working skills
• Flexible approach
• Demonstrable IT knowledge/experience using Microsoft Packages
• Willingness to learn (including independently) to extend their knowledge
• Understanding of the need for good record keeping and GDPR

Mind in Somerset is fully committed to the principle of equal opportunities in employment and opposes all forms of unlawful or unfair discrimination, direct or indirect. All employees and volunteers are expected to promote and work fully in line with the company’s Equal Opportunities Policy. Mind in Somerset is a Disability Confident employer and welcomes applications from disabled people. If disabled applicants meet the minimum criteria for the job, they can request and will be offered a guaranteed interview. Should applicants require reasonable adjustment support for the interview/Volunteer meeting, please contact Mind in Somerset.

Criminal Record:

Due to the safeguarding nature of our work, the successful candidate/volunteer may need to complete a fully funded disclosure and barring check (DBS) prior to starting with us. A criminal record will not automatically mean withdrawal of an offer, however, to safeguard our staff, volunteers and clients, further discussion or investigation may be required so that an informed decision can be made as to your suitability to work with vulnerable people to ensure that we are not putting service users at risk. For Volunteers there are occasions when a DBS will not be required, however a risk assessment will be conducted and the form completed and placed within the Volunteer’s electronic file.

All new volunteers will be required to complete 5 essential online training courses as part of their induction into the Charity. Dependant on the type of volunteer role undertaken, additional training may be also required to meet service expectations.

What volunteers need: Disclosure and Barring Service

What we will provide to volunteers

Reimbursement of costs

Getting there

About Mind In Somerset

Mind In Somerset was formed from the merger of Mind in Taunton and West Somerset and South Somerset Mind. We are a mental health charity. See more opportunities by Mind In Somerset