Volunteer Café Assistant

Volunteer Centre Harlow; Chelmsford; On-site; GBP 10,000 - 40,000; Part time

Job summary

A community organization in Chelmsford is seeking a Café Assistant to provide exceptional customer service in their café. Responsibilities include welcoming visitors, taking orders, and ensuring cleanliness in a team-oriented environment. This role requires excellent interpersonal skills and a commitment of approximately 3-4 hours per week, with training provided.

Qualifications

• Passion for great customer service.
• Ability to work efficiently as part of a team.
• Willingness to undertake various tasks as required.

Responsibilities

• Welcome visitors and advise on menu options.
• Take and deliver coffee and food orders.
• Ensure cleanliness and compliance with health regulations.

Skills

Interpersonal skills

Customer service

Barista skills

Job description

If you have excellent interpersonal skills and a passion for great customer service you might be perfect for our role as a Café Assistant!

This role involves assisting with the front of house running of the Farleigh Hospice Café, working as part of the Corporate Administration team to provide a friendly and efficient service for visitors, patients and staff members in our café space.

Using your customer service skills, you will be responsible for welcoming visitors to the café, advising on the café menu (including allergens), taking orders, making and serving barista-style coffees, serving food prepared by the catering team, cleaning and clearing tables and ensuring the smooth and efficient running of the front of house area of the café.

You will be provided with all the required training for the role and supplied with an apron to wear and requested to wear suitable clothing and enclosed footwear whilst on shift.

Skills

Tasks may include (not exclusively)

• Welcoming visitors and advising on menu options and allergies
• Informing the catering team of any orders or requests
• Delivering orders to the tables
• Preparing, making and serving a variety of barista-style coffees
• Keeping the coffee machine and area clean and tidy
• Assisting in the setup and close down of tables – refills, wiping down, menus etc
• Processing café sales through the till and using a card machine for payments
• Undertaking cleaning activities to ensure that the café area is maintained in line with Environmental Health Regulations and Farleigh Hospice own standards
• Supporting colleagues and working as part of the café and kitchen team by undertaking other activities that may be required to meet demand

Suggested time commitment of approximately 3-4 hours per week