Voice Solutions Engineer (Cisco CCM) – Telephony Specialist

BT Ireland; Enfield; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent telecommunications company is seeking a Specialist Engineer to support British Airways voice services at Heathrow. Responsibilities include managing Cisco Call Manager configurations, customer liaison for telephony requirements, and project management. Candidates should possess strong problem-solving skills and the ability to communicate effectively with non-technical clients. This full-time role offers numerous benefits including a 10% on-target bonus and flexible working opportunities.

Benefits

10% on-target bonus

25 days annual leave

Flexible benefits including healthcare

World-class training and development

Discounted broadband and mobile packages

Access to retail discounts

Qualifications

• Prior experience in telephony solutions.
• Strong organizational skills and ability to manage time effectively.
• Ability to explain complex issues to non-technical customers.

Responsibilities

• Liaise with customers to understand requirements.
• Configure telephony solutions primarily using Cisco Call Manager.
• Manage change requests and project documentation.
• Collaborate with third-party suppliers.

Skills

Cisco Call Manager Administration

Project Planning

Self-organisation

Logical problem-solving

Customer service skills

Telephony solutions

Job description

A prominent telecommunications company is seeking a Specialist Engineer to support British Airways voice services at Heathrow. Responsibilities include managing Cisco Call Manager configurations, customer liaison for telephony requirements, and project management. Candidates should possess strong problem-solving skills and the ability to communicate effectively with non-technical clients. This full-time role offers numerous benefits including a 10% on-target bonus and flexible working opportunities.