Visitor Attraction Associate

ASVA: Association of Scottish Visitor Attractions; Crieff; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading visitor attraction in Crieff is looking for a Visitor Attraction Associate to join their team. The role involves promoting and selling the brand, providing engaging tours, and delivering exceptional customer service. Applicants should be motivated, flexible, and possess strong communication skills. Fantastic benefits are offered, including generous holiday, workplace pension, and various discounts. If you have a passion for providing memorable visitor experiences, apply now!

Benefits

37 days holiday per year

Double matched workplace pension

Death in service assurance

Generous on-site discounts

Retail Commission Scheme

Free onsite parking

Cycle to work scheme

Gym membership discount

Employee assistance programme

Access to ASVA membership cards

Qualifications

• Previous experience in a customer-service environment.
• Highly motivated, enthusiastic and energetic.
• Barista/bar experience is beneficial.

Responsibilities

• Promote and sell the Glenturret brand.
• Host informative and engaging tours.
• Ensure industry leading customer service.

Skills

Customer service skills

Organisational skills

Communication skills

Team player

Flexibility

Attention to detail

Job description

Location: The Glenturret Distillery - Crieff

Tourism: Visitor Attraction Associate
Location: The Glenturret Distillery – Crieff
Hours: Full time – 40 hours per week, 5 days out of 7 (including weekends)
Contract type: Permanent
Salary: Competitive salary plus excellent Company benefits

Are you looking for a change? Do you have previous experience in a customer-service environment? Are you solution-oriented, flexible, warm, out-going, authentic, passionate, and personable? Raise your hand if that’s you!

We are looking for a dynamic, customer focused Visitor Attraction Associate to join our team at the Glenturret Distillery, the oldest distillery in Scotland.

First recorded in 1763, The Glenturret Distillery has a long and interesting history, nestled in the Perthshire countryside, in the heart of Scotland. The Glenturret Visitor Attraction, located at The Glenturret Distillery, is owned in partnership with Lalique, one of the world’s truly great luxury brands and based in an incredibly beautiful location. This is a unique luxury Scottish brand, with the hospitality business comprising of the Two MICHELIN Star Lalique Restaurant, a busy tourist attraction and Aberturret Estate House.

In this role you will report to the Visitor Attraction Supervisor and will be responsible to promote and sell the Glenturret brand, host highly informative and engaging tours and assist in our warm and welcoming reception. You will be required to deliver industry leading customer service whilst handling sales and cash, answering phone calls/emails and hosting tour experiences. The ability to work together as a team and possessing exemplary communication skills are imperative.

Regardless of previous Whisky Industry experience, if you’re eager to bring on board your communication skills, enthusiasm, flexibility and proactivity, we want to hear from you!

We find that colleagues get the most from their time at Glenturret Distillery when they are the most engaged versions of themselves.

About you

• The position requires excellent organisational and communication skills, and a friendly and accommodating attitude.
• You are highly motivated, enthusiastic and energetic and have exceptional customer service skills and a keen eye for attention to detail. Building strong rapport with visitors is key, ensuring they leave with complete satisfaction.
• You are able to interact well with a range of different people and are a keen team player who enjoys working with and supporting others, whilst equally comfortable working on your own.
• You’re passionate about The Glenturret Distillery and possess the confidence to engage with customers, communicating features and distinct elements of merchandise whilst applying suggestive selling techniques to appeal to the customer’s needs and ultimately generate sales.
• The ability to work flexibly across a broad range of duties, in a fast-paced environment and often under pressure is essential.
• Barista/ bar experience is beneficial.

Benefits

• Fantastic career and development prospects
• 37 days holiday per year (Pro rata)
• Double matched workplace pension
• Death in service assurance
• Generous on-site discounts within The Glenturret gift shop, The Lalique Boutique, and The Lalique Restaurant
• Retail Commission Scheme
• Free onsite parking
• Cycle to work scheme
• Discount on gym membership
• Access to the Glenturret Branded Portal offering external discounts in numerous retailers, travel, entertainment, fashion, health and beauty, food, and drink
• Access to an employee assistance programme
• Use of the Association of Scottish Visitor Attraction membership cards (ASVA)

We are working hard to understand our organisation better and to foster a culture that recognises and values different backgrounds, mindsets, skills, experience, knowledge and expertise. By having greater diversity, we believe that we will be a stronger and better organisation and ultimately will be able to inspire more futures. We therefore welcome applications from those who bring difference.

To apply for this opportunity please email a current CV along with a covering letter to [e-mail].

IMPORTANT: Before applying for this role, please make sure you have a valid right to work in the UK.

A full job description is available on request.

Closing date for applications is Sunday 18th January 2026.