Vice President, Trust Associate Lead Manager

BNY Mellon Capital Markets, LLC; Manchester; On-site; GBP 150,000 - 200,000; Full time

Job summary

A leading financial services firm in Manchester is seeking a Vice President, Trust Associate Lead Manager to lead the Corporate Trust Operations team. The ideal candidate will have over 5 years of experience in Corporate Trust or related financial markets, excellent leadership skills, and proficiency in Microsoft Excel. This role offers a competitive salary and benefits in a dynamic work environment.

Benefits

Competitive compensation

Generous paid leave

Wellbeing programs

Qualifications

• Minimum 5 years of experience in Corporate Trust or related financial markets.
• Experience with loans (syndicated, bilateral, real estate) is a plus.
• Strong financial services technical skills and risk management knowledge.

Responsibilities

• Manage daily activities of Trust Associate Representatives.
• Ensure compliance with Firm policies and procedures.
• Develop and drive strategic plan initiatives.
• Hire and coach team members while setting performance goals.
• Build relationships with offshore operational support teams.

Skills

Corporate Trust experience

Leadership skills

Analytical skills

Microsoft Excel proficiency

Problem-resolution skills

Job description

Vice President, Trust Associate Lead Manager

Location: Manchester, England, United Kingdom

Job Type: Full‑time

Seniority: Mid‑Senior level

Job Function: Other

Job Overview

We’re seeking a future team member for the role of Vice President, Trust Associate Lead Manager to join our Corporate Trust Operations team. This role is located in Manchester.

Responsibilities

• Lead Manager reports to the Group Manager and manages the daily activities of assigned Trust Associate Representatives, ensuring that activities are conducted in accordance with Firm and Corporate Trust policies and procedures.
• Constantly ensures that risks are identified and actively managed; collaborates with Lead Managers in other locations to identify and resolve issues while serving as a high‑level escalation point for complex situations.
• Quickly addresses and resolves problems, possesses strong decision‑making and organizational skills, and communicates effectively with internal shared service partners and clients.
• Actively assists the Group Manager with developing and driving new strategic plan initiatives.
• Hire, coach and provide professional guidance to team members, establish and evaluate performance/development goals, conduct PMP reviews and work to attract and retain talent within the group.
• Ensure continuous training and development plans for all assigned employees.
• Manage staff resourcing based on business requirements to ensure adequate coverage and timely, accurate delivery.
• Serve as a high‑level escalation point for complex situations, ensuring successful resolution.
• Partner with Global Groups to identify and streamline business operations, support controls standardization and manage monitoring activities to ensure quality and accuracy.
• Communicate effectively with other internal shared services and clients; set directions and tones for operational service administration elements.
• Build and lead effective relationships with offshore operational support teams to ensure client service excellence and drive continuous process improvement.
• Monitor and control SLAs, quality indicators, and give regular feedback to the Group Manager.

Qualifications

• Minimum 5 years Corporate Trust or related financial markets/securities industry experience.
• Experience in Loans (syndicated, bilateral, real estate) very desirable.
• Solid understanding of the product(s) administered by the group and thorough understanding of risk management and control practices.
• Excellent leadership skills, ability to lead a dynamic team.
• Strong decision‑making and problem‑resolution skills.
• Strong financial services technical skills.
• Effective interpersonal, oral and written communication skills.
• Excellent analytical, organizational and time‑management skills with the ability to meet tight deadlines.
• Proficiency in using Microsoft packages, particularly Excel.

Benefits

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay‑for‑performance philosophy. We provide access to flexible global resources and tools for your life’s journey, focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time.

Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.