Veterinary Receptionist

Applied Intuition Inc.; Southampton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading veterinary clinic in Southampton is seeking full-time Customer Service Professionals to provide exceptional service to clients at the front desk. The role involves greeting clients, managing appointment details, and supporting clinical flow. The ideal candidate should possess strong customer service skills and familiarity with veterinary care. This position offers a competitive hourly wage and comprehensive benefits, including medical, dental, and paid time off.

Benefits

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Employee pet discount

Employee referral bonus

Hands-on training

Qualifications

• Ability to communicate effectively with clients about veterinary care.
• Experience in a customer service-oriented role.
• Strong interpersonal skills to foster client relationships.

Responsibilities

• Greet clients and handle appointment check-ins.
• Assist in managing client flow and communication.

Skills

Customer service skills

Knowledge of veterinary care

Communication skills

Job description

Salary

$17.00 - $20.00 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule

This is a full-time position, Monday through Friday, with rotating Saturdays and two evening shifts each week. Scheduled shifts may include: 8:30 a.m.–7:00 p.m., 8:30 a.m.–1:00 p.m., 2:00 p.m.–7:00 p.m., 8:00 a.m.–5:00 p.m., and rotating every other Saturday from 8:00 a.m.–12:00 p.m.

Family Pet Clinic is hiring full-time Customer Service Professionals to be the knowledgeable, welcoming face at our front desk. This role goes beyond typical administrative assistant duties—it’s about delivering knowledgeable service while confidently communicating in the language of veterinary care. Whether discussing vaccines, explaining procedures, or coordinating appointments, your ability to speak the lingo and anticipate client needs will directly contribute to smoother appointments, stronger client relationships, and better patient outcomes.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• All the benefits you deserve—medical, dental, vision, and plus an employee pet discount because we know your pets are family, too!
• Paid time off. Take the time you need to recharge.
• 401(k) with a generous company. We invest in your future while you care for our pets today.
• Employee referral bonus. Earn $1,000 when you refer a new team member to one of our 180+ partner hospitals across the country.
• Hands‑on training and mentorship to support long‑term growth across a variety of roles within the hospital, whether you’re aiming to grow in client care, pursue hands‑on animal work, or simply build a meaningful long‑term role.

Key Responsibilities

• Be the first point of contact: Greet clients and their pets warmly, complete the sign‑in process, verify and confirm appointment details, and ensure clients feel informed and reassured.
• Support clinical flow: Escort clients to exam rooms, assist in relaying key information between clients and clinical staff.