Veterinary Receptionist

Kernow Vet Group; United Kingdom; On-site; GBP 10,000 - 40,000; Part time

Job summary

A veterinary practice in the United Kingdom seeks a Veterinary Receptionist to be the first point of contact for clients and their pets. Successful candidates will exhibit excellent communication skills and a genuine love for animals. Responsibilities include booking appointments, greeting clients, and supporting the clinical team with admin tasks. This role offers approximately 25 hours of work per week, with no weekends or bank holidays, and includes generous annual leave and employee benefits.

Benefits

6.6 weeks annual leave

Birthday leave addition

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Non-accidental injury support

Learning opportunities via IVC Evidensia Academy

Discounts with retailers

Discounted staff pet care

Qualifications

• Previous experience in a veterinary or customer service role is a bonus.
• Must love working with animals.
• Ability to multitask and stay organised.

Responsibilities

• Greet clients and their pets warmly.
• Book appointments and manage the diary.
• Handle calls and emails efficiently.
• Process payments and maintain accurate records.
• Support clinical team with administrative tasks.

Skills

Excellent communication skills

Organised and calm under pressure

Customer service experience

Genuine love for animals

Job description

Join Our Team as a Veterinary Receptionist at Heath Vets!

Do you love animals and enjoy helping people? Are you organised, friendly, and great at multitasking? If so, we’d love to hear from you!

About Us

At Heath Vets, we’re passionate about pets and proud to provide exceptional care in a warm, welcoming environment. Our team is supportive, professional, and dedicated to making every visit a positive experience for both pets and their owners.

What You’ll Do

As the first point of contact, you’ll play a vital role in creating a great impression. Your day will include:

• Greeting clients and their furry friends with a smile
• Booking appointments and managing the diary
• Answering calls and emails
• Processing payments and keeping records accurate
• Supporting our clinical team with admin tasks

What We’re Looking For

• A people person with excellent communication skills
• Organised and calm under pressure
• Previous experience in a veterinary or customer service role is a bonus, but not essential
• Most importantly, a genuine love for animals!

You will work approximately 25 hours per week. Due to the nature of the business, you will cover varied shift patterns between 8 am – 7 pm Monday to Friday. Our practice is not open at Weekends or bank holidays, and there are no out-of-hours!

In addition to a competitive salary, you will benefit from:

• 6.6 weeks annual leave
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Discounted staff pet care