Veterinary Receptionist

Kernow Vet Group; Norwich; On-site; GBP 10,000 - GBP 40,000; Full time

Job summary

A local veterinary practice in Bungay is seeking a dedicated Receptionist to join their friendly team. The successful candidate will play a crucial role in welcoming clients, managing appointments, and ensuring smooth operations behind the scenes. This full-time position offers a competitive salary and generous employee benefits, including extensive annual leave and wellness initiatives. Ideal candidates will possess strong customer service skills, be organised, and have a passion for animals.

Benefits

6.6 weeks annual leave

Birthday leave added to holiday allowance

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Learning and development opportunities

Discounted staff pet care

Qualifications

• Must be friendly and welcoming to clients and patients.
• Organised and capable of handling administrative tasks efficiently.
• Proficient in phone communication with professionalism.

Responsibilities

• Welcome clients and patients warmly.
• Answer phones and manage calls professionally.
• Book and reschedule appointments.
• Handle payments and dispense prescriptions.
• Maintain a clean and inviting reception area.

Skills

Customer service skills

Organisational skills

Communication skills

Interest in social media

Job description

Wherry Veterinary Group, Bungay, Bungay, East of England

Are you a people-person who loves animals and enjoys making a great first impression? We’re on the lookout for an additional Receptionist to join our fantastic team here at Wherry Vets!

You'll be at the heart of our practice — the first friendly face our clients see when they walk through the door, and the reassuring voice they hear on the phone. If you're organised, great with people, and love being part of a supportive team, this could be the perfect role for you. We are also looking for someone with an interest in social media.

What You'll Be Doing:

• Giving every client and patient a warm welcome and a positive experience
• Answering phones and managing calls with professionalism and care
• Booking, rescheduling, and following up on appointments
• Keeping everything running smoothly behind the scenes with admin tasks
• Handling payments and dispensing prescriptions accurately
• Keeping our reception and consult rooms tidy, clean, and inviting
• Supporting your colleagues and helping the practice run like clockwork!
• No two days are the same – but every day is rewarding.

Why Wherry Vets?

We’re a large, purpose-built small animal practice with a brilliant, long-standing team who genuinely enjoy working together. Team spirit and support are at the core of everything we do.

We're based just outside the charming market town of Bungay, in a beautiful part of the country near the coast and only 15 miles from Norwich. Whether you're into countryside walks, spotting wildlife, or love water-based activities like paddleboarding or kayaking – there’s something here for everyone.

Your Work Schedule

• Full-time role
• Ideally a 5-day working week
• No weekends or out-of-hours work at present – further details to be discussed at interview

In addition to a competitive salary, you will benefit from:

• 6.6 weeks annual leave
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Discounted staff pet care

Wherry Veterinary Group, Bungay