Veterinary Receptionist

Kernow Vet Group; Belfast; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading veterinary hospital in Belfast is seeking a full-time Receptionist to join their Client Care Team. This position involves welcoming clients, managing appointments, and ensuring a clean and friendly environment. Candidates should have at least 2 years of client-facing experience, strong communication skills, and a compassionate approach. You'll work on a rota including weekends, making client care a top priority. Additional benefits include generous leave and wellbeing initiatives.

Benefits

6.6 weeks annual leave

Additional leave for birthdays

Enhanced family-friendly policies

Cycle to work scheme

Learning and development opportunities

Discounted staff pet care

Qualifications

• At least 2 years experience in a client facing environment.
• Veterinary practice knowledge/experience is desirable.

Responsibilities

• Welcome clients and their pets, ensuring quality client care.
• Handle appointments, payments, and client queries.
• Maintain a clean and welcoming waiting area.

Skills

Exceptional interpersonal skills

Excellent telephone manner

Ability to communicate efficiently

Caring and compassionate approach

Job description

Earlswood Veterinary Hospital, Belfast, Belfast, Northern Ireland & Isle of Man

We are currently looking for a full-time Receptionist to join our existing Client Care Team!

The role will involve welcoming clients and their pets, answering telephone calls, booking appointments, handing out dispensed medication and taking payments along with daily administrative tasks. You must ensure our waiting area is fresh, clean and welcoming at all times is also essential. You will be asked to relay client queries to vets or nurses and respond to clients.

Client care is paramount in this position with an emphasis on exceeding customer expectation throughout the entire client journey. This role is akin to a front of house position in any hospitality role and clients must feel well looked after through booking an appointment, visiting the vet and any follow up communication required. Please note this role is not part of our Clinical Staff Team and will not involve working directly with animals.

About the rota

This is a full-time permanent role working 40 hours per week on a rota basis. The shifts will involve a mixture of earlies and lates. There will also be a requirement to take part on the Saturday morning rota.

The successful candidate must be vibrant and enthusiastic with excellent communication and interpersonal skills. The reception role focuses directly on looking after our clients and their pets. We are looking for someone with:

• Exceptional interpersonal skills gained from previous experience
• Ability to communicate efficiently with clients at what may be stressful and emotional times
• At least 2 years experience in a client facing environment
• Excellent telephone manner, which may be tested at interview
• Veterinary practice knowledge / experience would be desirable
• Have a caring, can do attitude and a genuine and compassionate approach to clients.

About us

Earlswood Veterinary is a leading, RCVS accredited, general and referral small animal veterinary hospital in Belfast. We seek to offer the highest possible standard of care across the practice and throughout the client journey. You will be joining a vibrant and enthusiastic team of receptionists in being an important part of that journey.

In addition to a competitive salary, you will benefit from:

• 6.6Weeks annual leave
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Discounted staff pet care

Earlswood Veterinary Hospital, Belfast