Vehicle Refurb Performance Mgr, Fleet Physical Supply Chain

Amazon.com, Inc.; City of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading logistics firm in London seeks a Fleet Refurb Performance Manager to oversee vehicle reconditioning operations across Europe. This pivotal role involves managing vendor performance, building planning models, and liaising with senior stakeholders for timely vehicle compliance. Ideal candidates will have a bachelor's degree and experience in logistics or the automotive field, with fluency in English. Join this dynamic team where innovation and customer focus meet.

Qualifications

• Experience designing complex systems for automation in logistics or manufacturing.
• Experience communicating and presenting to senior leadership.
• Background in automotive, aerospace, or related field.

Responsibilities

• Own vendor performance from a speed, quality, and cost perspective.
• Build new planning models considering capacity and demand.
• Liaise with stakeholders for vehicle reconditioning.

Skills

Complex systems design

Fluent English

Analytical orientation

Stakeholder management

Education

Bachelor’s degree or above

Master’s degree in engineering or equivalent

Job description

Vehicle Refurb Performance Mgr, Fleet Physical Supply Chain

Job ID: 3126040 | Amazon UK Services Ltd.

The Last Mile team within Amazon Logistics is looking for an experienced Fleet Refurb Performance Manager to support the branded vehicle reconditioning operations in Europe. At Amazon, we’re working to be the most customer‑centric company on earth. One experience that we’re constantly improving is how we fulfill and deliver orders right to the customer’s doorstep. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small, are delivered where and when they need them, as quickly, accurately, and cost‑effectively as possible. To meet this goal, Amazon is continually striving to improve the Last Mile Delivery Service Provider program. Fleet is a highly visible program, with a critical impact on delivery partners’ experience and network capacity. This is an interesting opportunity to have a key role in the rapidly growing Amazon Logistics organization.

Key job responsibilities

• Own the vendors’ performance from a speed (turn‑around time), throughput, quality and cost perspective.
• Build new planning models taking into account workshop equipment and labour capacity together to meet repair demand.
• Support supplier diversification efforts.
• Liaise with senior stakeholders from our partner fleet management companies to ensure the timely and compliant reconditioning of those vehicles.
• Handle highly complex relationships with external stakeholders and coordinate multiple internal Amazon teams (fleet planning, change management, finance, delivery service provider management teams) to achieve goals.
• Receive support from a process improvement manager to define processes and from an inventory manager for data signal quality.
• Analyze vendor performance at vendor level and present them in weekly business reviews.
• Build recovery plans when performance is not met.
• Provide idle fleet health signals from the long‑term service maintenance program output.
• Support policy implementation (wear and tear, beyond economical repair).
• Audit vendors’ quality compliance to wear & tear.
• Train vendors.
• Scope is pan‑EU and requires frequent travels.
• Aggregate information and present key information to internal and external stakeholders.
• Own and bias for action; ability to internalize goals and work with limited supervision to create appropriate action plans for those goals.
• Great analytical orientation; comfortable using databases and analytical tools and making data‑driven decisions.
• Think out‑of‑the‑box solutions and implement innovative ideas to meet Last Mile needs.

About the team

The Fleet Physical Supply Chain team is one of the six Fleet Procurement and Capacity teams within EU Global Fleet & Products (GFP). We are responsible for the physical supply chain of all fleet programs (branded vans & cargo bikes, rentals). Our north star is to build a lean and unified supply chain for fleet programs, with standardized processes and communications, to provide a seamless experience and pick up/deliver the right product, from/to the right DSP, at the right time, in the right condition.

Basic Qualifications

• Bachelor’s degree or above.
• Experience designing complex systems for automation in logistics or manufacturing, or experience with product development in automotive, aerospace, automation equipment or related field.
• Experience communicating and presenting to senior leadership.
• Speak, write, and read fluently in English.

Preferred Qualifications

• Master’s degree or above in engineering or equivalent.
• Experience delivering products against plan in a fast‑paced, multi‑disciplined, distributed‑responsibility and often ambiguous environment.
• Experience working effectively across cross‑functional teams and partnering well with people at all levels within an organization.
• Speak, write, and read fluently in French, Spanish, German or Italian.
• Proven ability to organize complex supply chain programs with multiple internal and external actors.
• Automotive background (fleet management / OEM / quality / supply chain).

Equal Opportunity Statement

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