Urban Outfitters Flagship Store Manager - Oxford Street, London

Urban Outfitters; City of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading fashion retailer is seeking a Flagship Store Manager in London to oversee store operations, develop a strong management team, and maximize sales through effective leadership. The ideal candidate will have experience in a fast-paced retail environment, strong communication skills, and a passion for customer service. This role includes managing store performance while fostering a creative and inclusive work culture. Attractive perks and opportunities for development are offered.

Benefits

Life Leave

Employee Assistance Program

Discount off gym memberships

Private Medical Insurance

Employee discount up to 40%

Season ticket loan

Cycle to work scheme

Qualifications

• Experience in a senior management role in a fast-paced fashion retail environment.
• Proven record of developing individuals at the Department Manager level.
• Ability to impact statistical results in sales and stock loss.

Responsibilities

• Oversee operations of the store and strategic planning.
• Empower management to conduct productive meetings.
• Maximise store sales through effective merchandise management.

Skills

Leadership

Communication Skills

Operational Management

Customer Service

Team Development

Job description

Urban Outfitters Flagship Store Manager - Oxford Street, London

This position is located at 200 Oxford St Fitzrovia, London, W1D1NU United Kingdom.

Role Summary: The main objective of this role is to oversee the operations of the store and be strategic in short and long‑term planning. Assume total store accountability for sales, service, profitability and loss prevention. To achieve a store community that fosters creativity and inspires the Urban Outfitters customer. Ensure appropriate feedback and guidance is given in order to execute a high rate of succession and employee development. Participate in building community relationships that directly reflect the Urban culture. To uphold the Urban Outfitters “Peers Teaching Peers” philosophy.

What You'll Be Doing

• Strategically recruit, train and develop managers to increase the day‑to‑day productivity of the business
• Develop Assistant Store Manager and high‑level Department Managers to support succession planning for the future growth of the business
• Manage all aspects of people development (Performance Appraisals, Individual Development Plans, Coaching and Counselling and Disciplinary actions) for a productive and successful workforce
• Uphold Company standards and act as a strong leader to the team

Leadership & Communication

• Empower management to conduct and execute productive daily and department meetings by ensuring there is a comprehensive structure in place, i.e. agenda
• Model the way for the store team and inspire a shared vision
• Responsible for the roll‑out of new training and operational initiatives
• Possess excellent communication skills in both written and verbal form

Managing The Environment

• Coach management to take the initiative as leaders to oversee all levels of customer service and set daily goals and expectations to create a positive store environment
• Exhibit excellent floor presence by training and coaching the store team on customer service, standards, product placement and time management
• Achieve Company‑average mystery shop results by guiding the team to uphold the Company’s customer service standard

Operations

• Conduct walkthroughs with the Visual Merchandising Manager and Department Managers on a regular basis with constructive feedback and obtainable goals
• Lead the team to perform all store‑level operational procedures accurately and in a timely fashion, in accordance with all Company policies and procedures
• Achieve the store stock loss goals by training loss‑prevention awareness and overseeing adherence to loss‑prevention practices
• Develop and implement a functional shipment processing system to ensure that merchandise is placed promptly and the sales floor is fully stocked
• Possess excellent organisational skills and have the ability to plan, organise and execute projects by priority
• Assume total accountability for store Health & Safety by overseeing and upholding Company Health & Safety procedures at all times to protect employees and customers against accidents and incidents

Merchandising & Display

• In conjunction with the Visual Merchandising Manager and Display Artist, facilitate a working relationship between the management and visual teams to enhance the store environment and efficiently execute all merchandising projects
• Coach management to understand and interpret current fashion trends in local markets to generate creative solutions
• Work with the Visual Merchandising Manager, Display Artist and management team to ensure floor sets are well organised, schedules appropriately, cleanly executed and completed timely

Commercial Awareness

• Lead the team to maximise store sales through analytical and creative management of merchandise from receipt to sales
• Assume total accountability for the store’s profitability and guide the management team to utilise Company reports to react to trends and drive business
• Stay abreast of current trends and have a sound knowledge of customer profile by keeping up to date with external influences (i.e. media and local community)
• Manage stock levels appropriately (taking into consideration the store environment) through the understanding of relevant reports and market trends
• Demonstrate entrepreneurial skills to achieve and exceed store targets

What You'll Need

• Experience in a senior management role working in a fast‑paced, high‑volume fashion retail environment
• Uphold an excellent VIBE and a service‑orientated culture
• Ability to positively impact statistical results in sales, payroll and stock loss
• Proven record of developing talented individuals at Department Manager level
• Demonstrate the ability to identify problems and implement creative solutions (back‑of‑house, scheduling, organisation)
• Appreciation and understanding of the Urban Outfitters culture and its appeal to the local market

The Perks

Work Life Balance

• ‘Life Leave’ – one day a year to take time off for those big events in life, in addition to your annual leave entitlement

Wellbeing

• Employee Assistance program to support with mental, physical and financial health
• Discount off external gym memberships
• Private Medical Insurance for eligible employees

Employee Discounts

• Up to 40% employee discount at all URBN Brands

Travel

• Season ticket loan for eligible employees
• Cycle to work scheme for eligible employees

Continued Development

• We offer structured support within the business alongside continued learning and development

Equal Opportunity Statement: URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.