Underwriting Operations Assistant

Qbe Insurance Group; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global insurance provider is seeking an Underwriting Operations Assistant for their London office. The role involves supporting international underwriting operations and enhancing workflows. Ideal candidates will have strong analytical skills, experience with Microsoft Office, and a collaborative mindset. The position offers a hybrid working model with a variety of responsibilities aimed at continuous improvement and effective stakeholder management.

Benefits

30 days holiday a year

10% employer contributions to pension

Family-friendly policies with paid parental leave

Qualifications

• Keen eye for detail and a commitment to accuracy.
• Previous commercial experience in a regulated environment preferred.
• Collaborative mindset and excellent communication skills.

Responsibilities

• Support end-to-end management of Lloyds and London Market platforms.
• Liaise with Operations Performance team on data insights.
• Coordinate regulatory reporting activities.

Skills

Analytical Thinking

Communication

Problem Solving

Collaboration Tools

Stakeholder Management

Tools

Microsoft Word

Microsoft Excel

Job description

# # **Primary Details**Time Type: Full timeWorker Type: Employee**Underwriting Operations Assistant****Role Highlights*** **London based role with hybrid working*** **Be part of a supportive, inclusive, and collaborative environment****The Opportunity**We have a newly created opportunity for an Underwriting Operations Assistant to join our dynamic Operations team, supporting International Markets Underwriting.As part of a knowledgeable and collaborative team, you’ll play a key role in ensuring resilient and efficient operational practices across all IM products. Your focus will be on driving continuous improvement and reviewing workflows to enhance performance and consistency.This is an ideal role for someone who enjoys variety, thrives on problem-solving, and brings strong organisational, analytical and numerical skills to help deliver meaningful change.**About QBE**At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.What if you could have a positive impact – at work and in the of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.**Your new role:*** Operations platforms: Support the end-to-end management and ownership of Lloyds and London Market platforms and QBE workflow and Policy Administration systems.* Workflow/performance insights: Liaise with Operations Performance team on IM performance data improvements and insights to ensure Team Leaders have accurate and complete data. Supplement centralised reporting with adhoc data insights where required.* Stakeholder management: Establish and develop your relationships with stakeholders across Underwriting, Operations and other functions to help achieve business objectives. Liaise with various stakeholders to understand and escalate operational issues.* Process improvement & change: Support Operations Managers with tactical and strategic change projects to continuously improve the way we work, and with their oversight of change on existing tech platforms. Perform root cause analysis on issues that are common across IM Operations teams and implement appropriate solutions.* Reporting/governance: Coordinate and support regulatory reporting activity. Triage and action London Market queries and updates from third party providers such as Lloyd’s/Placing Platforms. Create, review and share Operational documentation for internal teams.* Overseas offices: Support Operations Managers with the administration of contracts for QBE's overseas offices and ensure reinsurance arrangements are working effectively.**About you:*** An interest in Insurance and Underwriting* A keen eye for detail and a commitment to accuracy in everything you do.* A collaborative mindset and excellent communication skills; a true team player.* Confidence using Microsoft Word and Excel.* Previous commercial experience, preferably working in a regulated environment, would be ideal.**Benefits**We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:As well as the benefits below we also offer an extensive choice of other options to suit you!* 30 days holiday a yearwith theoptionto buy up to 2additionaldays.* Pension –you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.* Family friendly policies– we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.To learn more about benefits of working with us, click**Awards & Recognition**We value our employee’s experience with us and are proud to have been recognised for the following awards:Insurance Post British Insurance Awards 2025: * Winner: Commercial Lines Insurer of the Year,* Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year* Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star EmployeeTo learn more about our achievements, clickApply now and let’s make it happen!If you’re looking for a career that combines your expertise and your empathy, click Apply today. *Your career. At the heart of it.***Skills:**Analytical Thinking, Business Management, Collaboration Tools, Communication, Critical Thinking, Decision Making, Financial Advising, Financial Products, Intentional collaboration, Managing performance, Portfolio Management, Problem Solving, Regulatory Compliance, Risk Management, Stakeholder ManagementHow to Apply:To submit your application, click "Apply" and follow the step by step process.Equal Employment Opportunity:QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.