Underwriting Administration Assistant – £23,000–£24,000/year

School Result; Fareham; Hybrid; GBP 23,000 - 24,000; Full time

Job summary

A leading mortgage lender in Fareham is seeking a full-time Underwriting Administration Assistant. This hybrid role supports the mortgage underwriting team, offering the chance to engage with the full mortgage lifecycle in a collaborative environment. Candidates should have strong customer service skills, experience with Microsoft Office, and an eye for detail. Annual bonus opportunities and family-focused benefits are available.

Benefits

Enhanced family-focused benefits

Annual bonus opportunity

Supportive work culture

Career development within a specialist mortgage lender

Qualifications

• Experience in a fast-paced, customer-centric office environment.
• Proficiency in Microsoft Outlook, Word, and Excel.
• Strong attention to detail and organisational skills.
• Excellent communication skills (written and verbal).
• Experience in financial services or mortgage administration.

Responsibilities

• Support underwriters in delivering excellent service to mortgage brokers.
• Type, collate, and send mortgage offers to customers and solicitors.
• Perform administrative tasks including scanning, storing, and sending documents.
• Maintain high-quality customer service standards.
• Adhere to data governance and regulatory policies.

Skills

Customer service experience

Microsoft Outlook

Microsoft Word

Microsoft Excel

Attention to detail

Organisational skills

Excellent communication

Job description

Overview

OSB Group is hiring a full-time Underwriting Administration Assistant to support its mortgage underwriting team in Fareham. This hybrid role offers a varied workload and the opportunity to gain exposure to the full mortgage lifecycle while contributing to a collaborative and customer-focused environment.

• Location: Fareham, England (Hybrid)
• Salary: £23,000–£24,000 per annum (based on experience)
• Contract Type: Permanent, Full-Time
• Application Status: Open (Apply via OSB Careers)

Responsibilities

• Support underwriters in delivering excellent service to mortgage brokers
• Type, collate, and send mortgage offers to customers and solicitors
• Perform administrative tasks including:
  • Scanning, storing, and sending documents
  • Allocating documents correctly
  • Data entry and spreadsheet maintenance
  • Handling phone calls with solicitors and brokers
• Maintain high-quality customer service standards
• Adhere to data governance and regulatory policies

Candidate Profile

• Experience in a fast-paced, customer-centric office environment
• Proficiency in Microsoft Outlook, Word, and Excel
• Strong attention to detail and organisational skills
• Excellent communication skills (written and verbal)
• Experience in financial services or mortgage administration
• Enhanced family-focused benefits
• Annual bonus opportunity
• Supportive and inclusive work culture
• Career development within a specialist mortgage lender

About OSB Group

OSB Group is a specialist mortgage lender and retail savings bank committed to delivering fair customer outcomes and fostering a collaborative workplace. The underwriting department plays a key role in processing mortgage applications and ensuring compliance with lending policies and regulations.

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