Turkish Language Specialist – Part time contract (UK based) PolyAI

Zip Hustle; Greater London; Hybrid; GBP 80,000 - 100,000; Part time

Job summary

A forward-looking tech company in Greater London seeks a part-time professional to enhance customer service through voice technology. The ideal candidate is a fluent Turkish speaker with professional English proficiency and a passion for user experience. Responsibilities include improving a language model and collaborating with a diverse team. This position requires a meticulous approach and a can-do attitude, with work mainly in UK hours for approximately 3 months.

Qualifications

• Fluent in Turkish and professional proficiency in English required.
• Must have a meticulous approach and a can-do attitude.
• Interest in natural language understanding technologies is essential.

Responsibilities

• Improve language understanding by providing high-quality training examples.
• Test conversational systems thoroughly before they go live.
• Work with engineers to enhance UX.

Skills

Fluent Turkish

Professional English proficiency

Great communication skills

Attention to detail

User experience passion

Job description

PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.

This will be on a part-time basis, with 2‑3 days weekly commitment. Based on your preferred days, these will be set. The contract will last approximately 3 months.

Your Responsibilities Will Involve

• Improving the language understanding module by providing high‑quality sentence training examples
• Updating system prompts based on client requests
• Managing and uploading voice recordings
• Testing conversational systems extensively before go‑live
• Reviewing customer calls and flagging problematic conversations to the team
• Working with Software Engineers and Dialogue Designers to produce the best conversational UX and the highest call containment

Minimum Requirements

• You are a native/fluent Turkish speaker
• You have a professional working proficiency in English (we have an international team, but English is our shared language)
• You are a great communicator and enjoy working in a diverse team
• You are meticulous and have an eye for detailYou have a can‑do attitude and have a high standard for your own work
• You are passionate about great user experiences and want to deliver the best UX to the customers
• You are interested in natural language understanding technologies and curious about how advanced conversational artificial intelligence is changing contact centres

Preferred Requirements

• Ability to work within UK working hours (minimum 4 h overlap with 10 am‑6 pm UK working day)
• Experience in natural language technologies and a rough understanding of how they work
• Experience in translation and/or linguistics
• Experience in data science and related areas
• Experience in tech industries and understanding of how the software works
• Experience in working with startups before
• Experience in jobs that involve language skills, such as linguistics, translation, scripting writing, etc

We offer competitive compensation based on experience, expertise, and the level of responsibility.

At PolyAI, we take great pride in our values – they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact.

Our Core Values Are

• Only the best

  We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence.

• Ownership

  We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes.

• Relentlessly improve

  We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI.

• Bias for action

  Our world moves quickly and so do we. We take calculated risks and we deliver impact fast.

• Disagree and commit

  We are all working toward the same goal. If we donʼt agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all.

• Build for people

  We want the world to enjoy the experiences they have with us. We are building for a future that prefers automation.

PolyAI is proud to be an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.

Kindly find the Privacy Notice for our recruitment process by following the link here. This document provides important information regarding how we handle your personal data throughout the recruitment journey.