Travel Consultant

Spear Travels Group; United Kingdom; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading travel agency in the United Kingdom is seeking a Travel Consultant to provide exceptional customer service and manage all aspects of clients' travel needs. You will conduct extensive research, book flights, accommodations, and advise clients on travel requirements. Ideal candidates will have proven experience in travel consultancy, attention to detail, and a passion for travel. This position offers opportunities for professional growth and collaboration in a thriving environment.

Qualifications

• Proven experience in a similar travel consultant role.
• The ability to persuade and influence effectively.
• A passion for travel demonstrated through personal experience.

Responsibilities

• Research and book all aspects of customers' holiday experiences.
• Advise customers on visa requirements and travel specifics.
• Liaise with clients regarding booking changes and solutions.

Skills

Customer service

Attention to detail

Negotiation skills

Product knowledge

Complaint management

Travel experience

Education

Qualification in Hospitality, Travel and Tourism

Tools

Reservation systems

Job description

Spear Travels is an award-winning Independent Travel Agency Group, providing bespoke luxury tailor made holidays. As a Travel Consultant you will be expected to provide first class customer service to manage all travel requirements and holidays for our clients, no matter how large or small a trip may be. You will be expected to provide all tourism related services including but not limited to the following:

• Researching extensively, plan and book every aspect of our customers holiday experience;
• Provide all relevant information, brochures and internet links for customers;
• Advise customers on all visa requirements and any country specific requirements;
• Book flights and accommodation, package tours and travel arrangements and transfers;
• Process all booking administration and documents accurately with high attention to detail;
• Liaise with clients if any changes occur, finding solutions should any problem occur with a booking;
• Attend promotional events on behalf of the company and gain product knowledge;
• Maintain and develop good working relationships with our supplier partners, customers and colleagues;
• Work collaboratively with colleagues to maximise sales opportunities and achieve branch targets.
• Proven experience in a similar role;
• The ability to persuade and influence, interact and negotiate effectively;
• First class attention to detail;
• Up to date and in-depth product knowledge;
• Comfortable promoting additional products, such as airport hotels, lounges, attraction tickets;
• Ability to manage any complaints raised by customers in respect of products, services and experience.
• A passion for travel, demonstrated through personal experience would be advantageous;
• Experience with widely used reservation systems is preferred;
• A relevant qualification in Hospitality, Travel and Tourism, or business is highly desirable;
• Any other language skills are advantageous.

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