Transport Administrator

Menzies Distribution Solutions Ltd; Broxbourne; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading distribution company is seeking a Transport Administrator in Broxbourne, Hertfordshire. The role involves engaging with customers, handling documentation, and providing administrative support. Candidates must have previous administration experience and strong numeric skills. This is a permanent full-time position with a Monday to Friday schedule, offering various employee benefits including healthcare cash plans and opportunities for professional development.

Benefits

28 days of holiday including bank holidays

Paid day to volunteer for charity

Healthcare Cash Plan

Workplace pension scheme

Employee discounts

Qualifications

• Previous transport related administration and customer service experience.
• Good numeric skills including accuracy.

Responsibilities

• Engage with customers ensuring a good impression.
• Answer incoming calls/emails politely.
• Liaise with management for smooth operations.
• Monitor and chase required documentation.
• Handle customer orders and complaints.

Skills

Administration experience

Good numeric skills

Well developed communication skills

Strong analytical skills

Organisational skills

Job description

Location: Broxbourne, Hertfordshire, England

Hours: Full-time

Shift: Monday to Friday

Duration: Permanent

Transport Administrator

Menzies Distribution Solutions are currently looking for aTransport Administrator to join our team based in Broxbourne. Having previous transport related administration and customer service experience gained within a fast paced distribution environment, the ideal candidate would be flexible and accounting administration would be an advantage.

The Details

• Pattern: Monday - Friday
• Hours: 08:00 - 17:30
• Monthly Pay
• Parking Onsite

Key Duties and Accountabilities (Will include but not be limited to)

• Engage all external and internal customers by communicating in a friendly and professional manner ensuring that a good impression is maintained at all times.
• Answering and responding to all incoming calls/emails in a prompt and polite manner.
• Ensure all internal/external customer queries or concerns are dealt with in a professional, friendly and courteous manner.
• Liaising with the management team ensuring the smooth operation of the transport department.
• Monitor and chase documentation in support of the transport operation.
• Produce statistics as and when required.
• Undertake administrative and filing duties to meet needs of the Transport Department.
• Dealing with customer orders ensuring quality accuracy, delivery timelines, instruction and communication to all depot staff
• Dealing with customer and supplier enquiries and complaints from investigation through to closure.
• Ensuring that customer requirements are administered in a timely controlled and recorded manner.
• Ensuring that all work carried out is accounted for and processes for accurate charging and auditable trail are in place and followed.

Key Experiences and Qualifications

• Previous administration experience
• Good numeric skills – including accuracy

Technical Skills and Behavioural Competencies

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Well developed verbal and written communication skills

Strong analytical and numeracy skills

Good level of financial understanding

Flexibility

Help maintain a motivating focused team environment

Enthusiastic and energetic personality

Enjoys working to deadlines

Ability to work on own initiative, demonstrates organisational skills

Time For You: Relax with 28 days of holiday inclusive of bank holidays.

Give Back: Receive a paid day to volunteer for a charity of your choice.

Appreciating You & Others: Celebrate special moments with Value Awards! Driver of the Year Awards, with 3 days paid leave for our finalists, including a fun filled day out for you and your partner and attendance to the awards ceremony with guest speakers.

Your Future: Join our contributory workplace pension scheme for financial security.

Exclusive Discounts: Through your Healthcare Cash Plan you will have access to a discount portal, where you can make savings on travel and hotels, cinema tickets, days out and much more. We also offer 20% off your mobile line rental at EE!

Progression & Training: Unique Industry Training such as: LST, Moffett, Manual Handling, Double Decker & Load Security. A paid day leave per year for your periodic CPC Training provided by us.

Health & Wellness: Healthcare Cash Plan, allowing you to claim cash back on a range of healthcare products and services including dental, optical, chiropody, and specialist consultations, tests, and scans. In addition to this there is Virtual GP access, On-Demand Physio, Gym Discounts, Online Health Assessments & 24/7 Counselling.

INCLUSION

Menzies Distribution Solutions is committed to creating a fair and inclusive environment where employees feel safe, proud and valued. We encourage ways of working that treat everyone fairly and with respect, and we look to create opportunities to improve the diversity of our workforce across all areas of the business.

We seek to attract and recruit people from the widest talent pool, who reflect the society in which we work. And we aim to encourage an inclusive culture where people can feel empowered to be the very best they can be, and to reach their full potential creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.