Training and Support Officer

Connected Local Government; Northallerton; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A local government organization is seeking a Training and Support Officer to shape and deliver impactful training programs for their Customer, Revenues and Benefits team. This hybrid role allows for flexibility, requiring at least 2 days in the office located in Harrogate or Northallerton. Responsibilities include developing training packages, collaborating with service managers, and monitoring training effectiveness. Join a supportive team that values innovation and has a strong focus on customer service excellence, with benefits including a generous pension scheme, travel loans, and employee discounts.

Benefits

Local government pension scheme with 18.1% employer contribution

Salary sacrifice schemes

Travel loans

Confidential wellbeing support

Employee discounts on shopping, gym, and more

Qualifications

• Proven experience in designing and delivering training programmes, preferably in customer service or public sector.
• Commitment to diversity and inclusion.
• Proactive approach to service improvements.

Responsibilities

• Develop and deliver training packages for new and existing staff.
• Collaborate with service managers to implement changes.
• Monitor training attendance and feedback.

Skills

Designing and delivering training programmes

Excellent communication skills

Interpersonal skills

Confidence with digital tools

Adaptability to change

Identifying training needs

Detail-oriented

Job description

Are you looking for a role where you can shape and deliver training programmes?

Do you thrive in a dynamic environment where customer service and continuous improvement are at the heart of everything you do?

Role summary

We’re looking for a Training and Support Officer to join our Customer, Revenues and Benefits (CRB) team.

This is a pivotal role where you’ll design and deliver responsive, engaging, and inclusive training programmes that ensure our staff have the skills and knowledge to provide accurate, compliant, and customer-focused services.

The role offers the opportunity to work on a hybrid basis, with minimum 2 days per week working from an office base of Harrogate or Northallerton—depending on which is closest to you home address. However, as part of the role you will need to travel across the county to deliver in person training.

Duties and responsibilities

• Develop and deliver training packages for new and existing staff across CRB services.
• Collaborate with service managers and the wider Customer Experience team to implement changes in processes, systems, and legislation.
• Maintain and enhance our internal training materials.
• Deliver training using a variety of formats – from live demonstrations and written guides to videos and flowcharts.
• Support induction programmes and wellbeing initiatives.
• Monitor training attendance, impact, and feedback to continuously improve delivery.
• Liaise with internal teams to ensure training aligns with strategic goals and service standards.

What you will bring

• Proven experience in designing and delivering training programmes, ideally within customer service or public sector environments. Alternatively, experience of training/ being the “go to” person for inductions and sharing skills.
• Excellent communication and interpersonal skills, with a commitment to diversity and inclusion.
• Confidence working with digital tools and customer engagement platforms.
• Adaptable to change and be able to promote a culture of continuous learning.
• A proactive approach to identifying training needs and supporting service improvements.
• A keen eye for detail.

In your application, we would love to hear about your knowledge and/or experience working in local government environment or similar.

Why Join Us?

• Be part of a forward-thinking team that values innovation, collaboration, and customer excellence.
• Make a real impact by shaping how services are delivered and experienced.
• Work in a supportive environment where your ideas and contributions are valued.

In addition to your salary, we offer a range of great benefits to help you financially and make life a bit easier.

These include

• a local government pension scheme with 18.1% employer contribution
• salary sacrifice schemes
• travel loans
• Health Assured – confidential help and support for your wellbeing
• employee discount benefits including shopping, supermarkets, gym discounts and more!

Click on our Total Rewards Brochure at the bottom of this advert to see the full range of benefits.

Contact

For more information or an informal discussion please [e-mail]

Key Documents

Job Description

To apply please click theApply Nowlink below.