Trainer

Consortium of Lesbian, Gay, Bisexual and Transgender Voluntary and Community Organisations Limited; Milton Keynes; Hybrid; GBP 32,000 - 35,000; Full time

Job summary

A leading training organization in Milton Keynes seeks a Trainer to deliver high-quality insurance sales training with a focus on compliance. This role involves providing coaching and mentoring, designing training materials, and evaluating performance. Ideal candidates will have strong FCA regulation knowledge and experience in training within a regulated environment. This position offers a hybrid working model with an annual salary of £32,000 to £35,000, allowing for a dynamic and supportive work culture.

Qualifications

• Experience with FCA regulations and insurance sales practices is essential.
• Proven ability to deliver engaging training sessions.
• Knowledge of data protection and risk management in financial services.

Responsibilities

• Deliver engaging, accurate and compliant training across insurance sales.
• Provide field-based coaching and mentoring.
• Design and maintain high-quality learning materials and assessments.

Skills

Strong knowledge of FCA regulation

Experience delivering training

Understanding of learning design

Confident user of Microsoft Office

Tools

Learning Management Systems (LMS)

Job description

Trainer position in Milton Keynes with hybrid working arrangement

Annual salary range of £32,000 - £35,000

Permanent contract role focused on insurance sales training and compliance

Responsibilities include delivering training, field-based coaching, and compliance management

Experience with FCA regulations and insurance sales practices is essential

Job Title: Trainer

Location: Milton Keynes – Hybrid (2 days a week in the office)

Contract Type: Permanent

In this role you will be responsible for delivering engaging, high-quality and compliant training to Personal Group’s field sales and customer loyalty teams.

The role plays a key part in the delivery of the Insurance Sales Training Academy and the wider compliance training framework, ensuring all field-based colleagues have the skills, knowledge and behaviors needed to achieve excellent customer outcomes and meet FCA and PRA regulatory standards.

Working closely with the Training Manager, you will deliver structured learning programmes, field-based coaching and continuous improvement initiatives that build capability, confidence and a strong culture of compliance across the business.

Responsibilities

• Deliver engaging, accurate and compliant training across insurance sales, customer engagement and regulatory requirements.
• Support the design, delivery and ongoing development of the Insurance Sales Training Academy in line with FCA and PRA standards.
• Provide field-based coaching and mentoring to reinforce learning, improve performance and maintain compliance.
• Work closely with Team Managers, Client Operations and Compliance teams to identify capability gaps and deliver targeted training solutions.
• Deliver onboarding, refresher and ongoing compliance training, both in-person and virtually.
• Design and maintain high-quality learning materials, assessments and evaluation tools.
• Assess learner performance, track progress and provide clear feedback and reports to the Training Manager.
• Maintain accurate training records within the LMS and support QA, compliance reporting and continuous improvement initiatives.
• Promote a strong culture of continuous learning, compliance and professional excellence.

Qualifications

• Strong knowledge of FCA regulation, Consumer Duty, TCF and compliant insurance sales practices.
• Experience delivering training, coaching or learning interventions within a regulated sales or customer service environment.
• Proven ability to deliver engaging training sessions, workshops and field-based coaching to diverse audiences.
• Understanding of learning design, adult learning principles and training evaluation.
• Experience interpreting QA, performance and compliance data to identify learning needs and measure impact.
• Knowledge of data protection, risk management and internal controls within financial services.
• Confident user of Microsoft Office and Learning Management Systems (LMS).

No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!

The Company

Personal Group is proud to be an inclusive employer and encourages applications from a diverse range of candidates. If you require reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Recruitment Team.

The Personal Group family offers a range of products to help protect, connect, and engage the UK workforce with communication tools, employee benefits, and health insurance plans. Innecto offers specialist pay and reward and employee experience consultancy. Together we provide a full-service solution to help our clients stand out as an employer of choice.

Our mission is to protect the unprotected and connect the unconnected. We want to make work happy, for everyone.

Because when people are happy, they're more productive. And when people feel like they make a difference, they do.

Today we're making work happy for more people than ever before, and we are looking for great people to help create a brighter future for the UK workforce.

Could you be our next great hire?