Trainee Enforcement Agent

Videalert Ltd; Greater London; On-site; GBP 25,000 - 60,000; Full time

Job summary

A leading enforcement agency is seeking Trainee Enforcement Agents to join their field operations team in Greater London. This role involves managing complex, sensitive situations while executing enforcement actions and addressing rates evasion. Candidates should possess a Full UK Driving Licence, exhibit empathy, and work independently under pressure. Training and support for City & Guilds Certification will be provided. Competitive salary with potential for uncapped commission and various staff perks are included.

Benefits

Competitive salary and uncapped commission

Full training to achieve City & Guilds Certification

Generous annual leave

Enhanced family benefits

Health cash-back plan

Discounts on shopping and leisure activities

Company van and fuel card

Pension scheme

Qualifications

• Essential to have a Full UK Driving Licence for this role.
• Ability to engage confidently and articulately with the public.
• Must handle sensitive situations with empathy and professionalism.

Responsibilities

• Deliver enforcement actions focused on persistent evaders.
• Independently manage diverse cases using investigative techniques.
• Conduct in-person visits and manage sensitive conversations.
• Complete documentation and manage payment collections.
• Identify non-compliance strategies and create solutions.
• Work flexible hours and travel as required.

Skills

Full UK Driving Licence

Empathy and compassion

Strong reporting accuracy

Calm under pressure

Independent working skills

Job description

Trainee Enforcement Agent

Salary: £25,000 | OTE: £45,000-£60,000 per year

Gain a New Qualification While Making a Real Impact in the Community

Are you ready for a career that challenges you, supports your development, and places you at the heart of community wellbeing and legislative best practice?

Marston Holdings is seeking driven individuals to join our field operations team as Trainee Enforcement Agents, with full training and support provided to achieve City & Guilds Certification.

This is not your typical enforcement role. You will manage complex and sensitive situations, execute warrants, and address persistent rates evasion with professionalism and integrity. You’ll be a trusted representative of our organisation-using sound judgment, handling high-stakes interactions, and upholding the highest industry standards.

What You’ll Do

• Deliver enforcement actions, including Liability Orders, with a focus on persistent evaders and high-profile cases.
• Independently manage a diverse caseload, using investigative techniques to locate individuals, assess situations, and secure payments or recover goods.
• Carry out in-person visits and handle sensitive conversations-including with vulnerable individuals-using empathy, professionalism, and effective conflict resolution skills.
• Complete accurate documentation, manage payment collections, and follow all regulatory and procedural standards.
• Identify and respond to sophisticated non-compliance or evasion strategies with proactive, evidence-based solutions.
• Conduct visits during early mornings, some evenings, and occasional weekends. Travel and overnight stays may be required depending on operational demands.

What We’re Looking For

• Full UK Driving Licence - essential for this field-based role.
• Confident, calm, and articulate when engaging with the public, especially under pressure.
• A compassionate and empathetic approach when dealing with vulnerable individuals or sensitive situations.
• The ability to think clearly, act responsibly, and work independently in field-based environments.
• Strong accuracy in reporting, record-keeping, and handling financial transactions or sensitive data.
• A composed, mature, and adaptable attitude, with the ability to manage pressure and maintain focus.

What You’ll Get In Return

• Competitive salary and uncapped commission once training is completed.
• Full training and support to achieve City & Guilds Certification.
• Generous annual leave, because your time matters.
• Enhanced family benefits, including comprehensive maternity and paternity packages.
• Health cash-back plan to support your wellbeing.
• Exclusive staff perks, including discounts on high-street shopping, travel, leisure activities, and wellness programmes.
• Company van, fully equipped to support your work.
• Fuel card and work phone to keep you connected and ready for success.
• Pension scheme offering long-term peace of mind.

New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.

We are an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we are committed to creating an inclusive environment for all employees.

INDMP