Trainee Conservation Adjuster - Private Clients and Estates

McLarens Group; Greater London; Hybrid; GBP 10,000 - 40,000; Full time

Job summary

An independent insurance services provider in London is seeking a Trainee Conservation Adjuster to handle claims and assist clients during stressful situations. The role demands a recognised qualification in conservation, strong communication skills, and the ability to work under pressure. Responsibilities include triaging claims, attending damage scenes, and developing relationships with clients and suppliers. The successful candidate will work across the UK and commit to professional development through industry qualifications.

Qualifications

• Understands materials and properties essential for conservation.
• Holds practical experience handling artefacts and collections.
• Able to demonstrate empathy in stressful situations.

Responsibilities

• Triage new claims and devise initial responses.
• Attend scenes to assist adjusting teams and mitigate damages.
• Develop new processes for recording losses effectively.

Skills

Good listening

Problem solving

Project management

Communication skills

IT proficiency

Education

Recognised qualification in conservation

Job description

Location: London, LND, GB

Company Name: McLarens

Established in 1932, McLarens is a premier independent global insurance services provider with a widespread global presence. Specialising in complex, commercial, and niche markets, the company offers comprehensive loss adjusting, claims, and risk management services, along with forensic technical services, auditing, and pre-risk surveying. McLarens' extensive global network allows for consistent service delivery to clients globally, while also providing localized expertise and responsive support. Our seasoned adjusters boast an average of over 20 years of experience, catering to various industries with expertise in Property, Casualty, Crisis Management, Natural Resources, Construction & Engineering, Agriculture, Aviation, Forensic Accounting, Investigation, Marine, FAJ & Specie, Global TPA Services, and Environmental consulting services. For more information, please visit: www.mclarens.com

About the Role

Reporting into the Senior Executive Adjuster, you will work alongside our Adjuster/Conservation Specialist, initially as a Trainee Conservation Adjuster. This entirely new role will be broad in scope, but is expected to involve:

• Triaging new claim instructions from our clients, and devising an initial response to any conservation needs
• Putting in place mitigation measures to limit damage whilst offering advice to our clients and their customers
• Attending the scene of damage, often at short notice, to assist the adjusting teams with their initial assessments and coordinating with suppliers to manage risk
• Validating losses by establishing the value of repair, reinstatement or replacement
• Developing new processes to effectively record losses and demonstrate our worth to clients
• Coordinate enabling and preparation works to relocate damaged items away from high-risk areas, into controlled conditions
• Oversight of conservation processes and communicating progress to all stakeholders
• Establishing and developing relationships with new specialist suppliers
• Take part in regular marketing activities including education, social events, and presentations to clients and industry
• Commit to further professional development, in pursuit of reaching the status of Chartered Loss Adjuster, through the Chartered Institute of Loss Adjusting (CILA)

About you

This is a unique opportunity. You will be required to attend site following a stressful event in a client’s life, and will be one of the first people to meet with the people affected. You will be a good listener and demonstrate a high level of understanding. You will possess the ability to work on your own initiative or as part of a close-knit team.

You will have a broad understanding of materials and their properties and practical application of conservation principles and ethics. You will use these skills to mitigate further damage to works of art, collections, textiles or building fabric by managing the restoration process, gaining confidence and trust from our clients in being able to navigate a path to a successful outcome.

You will also work with a wide range of stakeholders in the insurance, building and disaster restoration fields, with expert advice and guidance being a central element of your day-to-day working life. You will demonstrate how conservation can contribute to a successful and cost-effective resolution of an insurance claim in our areas of specialism.

Applicants should hold a recognised qualification in conservation and be fully conversant in the subject. You will be resourceful and an effective problem solver, empathetic but calm in stressful situations and able to project manage. Ideally you will be able discuss your practical experience of handing artefacts, collections and valuables, and be willing to apply your skills to unfamiliar areas.

Typically home-based in the South East of England, you will possess a full UK driving licence and be will to travel across the country and occasionally abroad, if required at short notice. You will be expected to commit to progressing through the professional industry qualifications in which pursuit you will be supported with learning materials and a structured framework. The successful candidate will be a confident communicator in spoken and written English, and comfortably numerate.

• A recognised qualification in conservation
• South East based and willing to travel regularly to London and further afield
• Commitment to professional industry specific qualifications
• Confident communicator in person and in writing
• Confident with information technology, with a high degree of numeracy and literacy
• Able to work remotely
• Full UK driving licence
• The right to live and work in the UK on a permanent basis.
• Practical experience of handling artefacts, collections and valuables
• Experience of managing projects from start to finish
• Familiarity with methods of construction, particularly in heritage structures

Our Company is an equal employment opportunity employer. The Company’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories.