Train Crew

Carlisle Support Services Group; Folkestone; On-site; GBP 10,000 - 40,000; Full time

Job summary

A UK transport services provider is looking for Train Crew Passenger Service Agents to support Le Shuttle operations. The role involves loading/unloading passengers, assisting during transit, and delivering exceptional customer service in a fast-paced environment. Candidates must be over 18 with a valid passport, possess strong English skills, and have customer service experience. Competitive hourly pay and various benefits are offered, along with shift work including nights and weekends.

Benefits

Competitive hourly pay

Pension scheme

Health & wellbeing plans

Employee Assistance Programme

Quality uniform provided

Career development opportunities

Qualifications

• Minimum age of 18.
• Valid passport required.
• Flexibility to work varied shifts.

Responsibilities

• Load and unload Passenger Shuttles following Health & Safety procedures.
• Assist customers during transit with a friendly approach.
• Deliver excellent customer service.

Skills

Customer Service

Verbal and written English skills

Teamwork

Ability to work under pressure

Job description

# Train Crew## Job Introduction**Train Crew Passenger Service Agent – Le Shuttle (Eurotunnel)****Passenger Service Agents to work on board the trains and on site** to support **Le Shuttle (Eurotunnel)**—a unique opportunity to work at one of the UK’s most iconic transport operations.**What You’ll Do*** Load and unload Passenger Shuttles in line with Health & Safety procedures* Support vehicle and passenger movements across the site* Assist customers during transit with a friendly, proactive approach* Work both on site and on board trains* Deliver excellent customer service in a dynamic, safety-critical environment**What We Offer*** Competitive hourly pay (paid monthly)* Company pension scheme* Health & wellbeing plans* **Wagestream** – instant access to earned wages* **Fizz Benefits** – discounts and rewards* Employee Assistance Programme* Refer-a-Friend scheme* Full training, induction, and career development* Quality uniform provided**Shift Information*** Shifts last **8 hours 10 minutes*** Varying schedule **24/7/365*** Includes nights, weekends, and early starts* Own transport is required due to site location & shift times**About You**You’ll thrive in this role if you enjoy working in a busy, customer-focused environment and take pride in delivering safe and efficient operations.**You must have:*** Minimum age 18* Valid passport* Strong verbal and written English skills* Flexibility to work varied shifts* Ability to work under pressure and as part of a team* **Customer Service experience (min 1 year)****It’s a bonus if you have:*** Customer service experience within the transport or travel industry preferred but not essential**Requirements**To work in this safety-critical environment, screening is mandatory:* 5 years of checkable employment/education history* Proof of right to work in the UK* **CTC (Counter Terrorism Check)** and overseas police check (if applicable)* **Current DBS check*** Safety-critical medical* Original documents such as passport, driving licence, utility bill (last 3 months), HMRC letter, bank statement, payslip, or birth certificate**About Carlisle Support Services**We work with some of the UK’s biggest brands—**Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, BBC Studioworks**, and more. With **5,000+ employees**, we provide security, events, cleaning, and retail support services at major venues and critical national sites.Join us and access genuine career progression, ongoing training, and recognition programmes that support your development.**Equality, Diversity & Inclusion**We are committed to fairness, equality, and inclusion. All applicants are assessed solely on merit and ability.#IHPSTH| OpenStreetMap contributors### Train Crew* **Salary** £12.93 - £13.33* **Frequency** Hourly* **Job Reference** carlisless/TP/5204/2104* **Contract Type** Full Time* **Closing Date** 11 January, 2026* **Job Category** Events* **Business Unit** Eurotunnel* **Location** Folkestone, United Kingdom* **Posted on** 04 December, 2025### Spread the word### Jobs in the same category