Ticketing Manager

Festivals Edinburgh; City of Edinburgh; On-site; GBP 60,000 - 80,000; Full time

Job summary

An arts festival organization in Edinburgh seeks an experienced Ticketing Manager to oversee full-service ticketing operations. You will manage ticket sales, maintain customer service excellence, and ensure accurate financial reporting. Ideal candidates should have knowledge of ticketing/CRM software and experience in a busy box office environment. Join us in fostering an inclusive culture and providing exceptional arts experiences to audiences worldwide.

Qualifications

• Experience managing full-service ticketing operations.
• Knowledge of ticketing/CRM software.
• Ability to maintain customer service excellence.

Responsibilities

• Manage full-service ticketing operations.
• Oversee recruitment, induction, and training of seasonal staff.
• Maintain accurate financial reporting.

Tools

ticketing/CRM software

Job description

Since 1947, the Edinburgh International Festival has existed to promote the exchange of ideas and deepen understanding between cultures through an unparalleled global celebration of exceptional performing arts. We are the original festival and bring some of the most exciting and creative artists working today to audiences from around the world.

Each August, we present the finest and most original performers and ensembles from the worlds of opera, music, dance and theatre over three weeks in venues across the city of Edinburgh. Throughout the rest of the year, we devise bespoke experiences to inspire our audiences and communities, to unlock their creativity and cultural curiosity. Our vision is simple: to provide the deepest experience of the highest quality art for the broadest possible audience.

About the Role

The Edinburgh International Festival is looking for an experienced, passionate and dedicated Ticketing Manager to join the team. The Ticketing Manager is responsible for managing full-service ticketing operations for Edinburgh International Festival. The role requires detailed knowledge and experience of working with ticketing/CRM software to manage ticket sales in a very busy box office environment and maintaining customer service excellence throughout the sales cycle. The Ticketing Manager will maintain accurate financial reporting and secure information management processes and oversee the recruitment, induction and training of a team of seasonal ticketing staff.

• Apply: via the dedicated jobs portalHERE
• Deadline: 9am on Monday 2 February - Due to the high volume of applications received for this role, it is possible the job opening will close before the application closing date. We advise you to submit your application as soon as possible.
• Interviews: TBC

EIF is an equal opportunity employer, we value diversity and applications from candidates of all communities and backgrounds. Inclusive culture is the foundation for a successful workplace, this is a key focus for us across our staff, our artists, and our audiences.To increase the diversity of our staff, our recruitment includes the Rooney Rule - regarding ethnicity – and Disability Confident Scheme for interviews. For more information go to our website.

Funded by The City of Edinburgh Council and Creative Scotland.
Registered charity number SC004694.