Textiles Sales Administrator — Customer & Order Champion

Friedmans Ltd; Altrincham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A bespoke textiles wholesaler located in Altrincham is seeking a Customer Service representative to join a dedicated team. The role involves handling customer inquiries, assisting with website issues, and managing order processing. Candidates should be IT-savvy, customer service-oriented, and comfortable in a fast-paced environment. The company offers a supportive environment with opportunities for cross-training in various business areas.

Qualifications

• Proactive in handling customer inquiries and providing product information.
• Ability to learn product details and support system usage.
• Comfortable in a fast-paced environment.

Responsibilities

• Handle customer inquiries via phone, email, and website.
• Assist with website issues and order processing.
• Develop and maintain strong customer relationships.

Skills

IT-savvy with good system experience

Customer service-oriented

Flexible and adaptable to cross-training opportunities

Job description

A bespoke textiles wholesaler located in Altrincham is seeking a Customer Service representative to join a dedicated team. The role involves handling customer inquiries, assisting with website issues, and managing order processing. Candidates should be IT-savvy, customer service-oriented, and comfortable in a fast-paced environment. The company offers a supportive environment with opportunities for cross-training in various business areas.