Test Center Associate

Pearson; Exeter; On-site; GBP 60,000 - 80,000; Part time

Job summary

A global leader in education is seeking a Test Centre Administrator in Exeter. This part-time position requires 12.25 hours/week and focuses on providing excellent customer service while ensuring secure exam delivery. Responsibilities include greeting candidates, verifying identification, and proctoring tests. Ideal candidates will have school qualifications in English and Maths and experience with Microsoft Office. Flexibility for varied shifts is essential, including mornings, evenings, and weekends.

Qualifications

• Friendly and professional demeanor required.
• Flexibility to work various shifts and times.
• Ability to sit for long periods and monitor exam environment.

Responsibilities

• Welcome and check-in candidates at the Test Centre.
• Comply with exam security procedures.
• Proctor candidates during exams.

Skills

Customer service

Microsoft Office (Word, Excel, Outlook)

Attention to detail

Education

School qualifications in English and Maths

Job description

Overview

Pearson VUE has been a pioneer in the computer-based testing industry, delivering more than 15 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare. We are the global leaders in developing and delivering high-stakes exams via the world's most comprehensive network of nearly 20,000 Test Centres in 180 countries. Our leadership in the assessment industry is a result of our collaborative partnerships with a broad range of clients, from leading technology firms to government and regulatory agencies.

Pearson VUE is a business of Pearson, the world's leading learning company with global reach and market-leading businesses and listed on both the London and New York Stock Exchanges. Pearson VUE is featured on The Forbes list of Best Employers and The Stonewall Top 100 Employers list, and we are recognized in the Best Employers for Diversity 2019 awards.

We are proud to offer an exceptional work environment where you can enjoy job satisfaction, and we are now hiring for a Test Centre Administrator to join our successful team in Exeter.

Your Opportunity

• Minimum of 12.25 hours/week.
• 6 month contract.
• Pay rate of £13.37/hour, paid at the end of every month.

When you join us as Test Centre Administrator, you will be an important part of our worldwide and life-changing organization, working with talented colleagues who share a passion for helping customers throughout their learning and assessment journey. This role involves supporting various types of test-taking candidates visiting our Pearson VUE Test Centres to complete exams/tests. The Test Centre Administrator is responsible for providing a secure exam/test delivery while offering excellent customer service in a comfortable, friendly environment.

Your Responsibilities

In this important position, you will be required to:

• Welcome, greet and check-in customers/test-taking candidates.
• Comply with all exam security procedures and company policies using careful judgment.
• Verify customer/candidate personal identification documents and explain the exam testing process/rules.
• Proctor / invigilate candidates during their exam/test.
• Troubleshoot with internal departments (e.g., IT) to fix technical issues in the Test Centre.
• Perform housekeeping duties as necessary, such as vacuuming floors and sanitizing keyboards/workstations.

This is a fantastic opportunity to gain experience working with diverse professional teams, ensuring a positive candidate experience. Ideal applicants are true team-players with availability to work varied shifts any day Monday through Sunday. Test Centres are open early in the morning, late at night and on weekends; flexibility is required.

Our Successful Applicant

This is a wonderful opportunity to help people during an important life event while protecting Pearson VUE exams/test processes. We are looking for a friendly and professional team-player with school qualifications in English and Maths. Experience with Microsoft Office (Word, Excel, Outlook) is an advantage.

You must be flexible to work different days and times and be comfortable in a quiet testing environment, with excellent attention to detail, monitoring for restricted behaviour and noticing details from a distance. You should be able to sit for long periods and escort candidates to and from the exam/testing room.

Our Recruitment Process

This is an essential role, so please apply now. Complete and submit your application as soon as possible directly on our Pearson Careers website. We are reviewing applications daily and interviews are being scheduled, so we encourage prompt submission.

Wishing you the very best of success with your application!

Who we are

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe every learning opportunity is a chance for a personal breakthrough. We are the world\'s lifelong learning company. For us, learning isn\'t just what we do. It\'s who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [e-mail].

Job: Test Center Operations

Job Family: LEARNING_&_CONTENT_DELIVERY

Organization: Assessment & Qualifications

Schedule: PART_TIME

Workplace Type: On-site

Req ID: 22612