Tesco Shift Leader - Days - Whitehaven Superstore

Tesco Plc; Whitehaven; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail company in Whitehaven is seeking a Shift Leader to manage store operations and ensure exceptional customer service. The ideal candidate will coordinate a team, oversee daily duties, and maintain store presentation. This position offers a pay rate starting from £14.76 per hour with guaranteed hours and flexible scheduling. Benefits include holiday pay and discounts.

Benefits

20 days holiday plus personal day rising to 22

10% off shopping

Access to wellbeing services

Life cover up to five times your pay

Ongoing learning opportunities

Qualifications

• To provide thoughtful customer service to meet customer needs.
• To build long-lasting relationships and create a positive team atmosphere.
• To communicate clearly and keep the team informed.
• To lead and oversee the store in the manager's absence.
• To handle change and make decisions for customers and colleagues.
• To motivate your team to exceed expectations.
• To seek ideas that better serve customers and communities.

Responsibilities

• Oversee daily store operations and coordinate team tasks.
• Ensure a clean and well-stocked store for customers.
• Assist in delivering a great customer service experience.
• Support colleagues in achieving daily priorities.
• Maintain health and safety routines in the store.

Skills

Strong customer service skills

Effective communication

Leadership

Decision-making

Flexibility

Job description

Tesco Shift Leader – Days – Whitehaven Superstore

Whitehaven, England, United Kingdom

Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.

It’s our policy to offer new colleagues a minimum of 16 guaranteed hours each week, but flexible hours are available for 12‑hour availability.

Responsibilities

• Work in a fast‑paced retail environment with a variety of products.
• Take ownership of running duty shifts, coordinating the team to deliver a clean, well‑stocked store that exceeds customer expectations.
• Be there for customers, listen to them, and help ensure they leave the store with what they came for.
• Look for ways to improve service, including coaching colleagues and giving feedback to the team.
• Guide and support colleagues in‑store, ensuring it stays a safe place to work and shop.
• Maintain a great understanding of how the store is performing, and assist managers in delivering actions that improve the running of the store.
• Lead from the front and set a great example for colleagues in everything you do.
• Coordinating the store team to deliver an easy, fuss‑free shopping experience for customers.
• Supporting colleagues, ensuring they deliver daily priorities and take regular breaks.
• Opening and closing the store, and completing duty cover, ensuring that all decisions are right for everyone's safety.
• Being the go‑to person for colleagues in the absence of a manager for day‑to‑day queries.
• Making sure the store is always clean, tidy, and well‑presented.
• Supporting managers to coordinate seasonal, community and charity events.
• Contributing to a great team atmosphere that is inclusive of everyone.
• Providing great customer service, by listening to our customers and putting them first in everything you do.
• Keeping the team well‑informed and up to speed on any communications, changes, or updates.
• Staying knowledgeable about store performance, and looking for ways to improve and simplify operations.
• Coordinating store improvements, and removing any obstacles that might be getting in the way of great service.
• Following health and safety routines and procedures, and ensuring colleagues do the same.
• Recognising and celebrating colleagues within the team who are providing great service.

Qualifications

• To be a great role model, always giving thoughtful customer service that meets every customer’s needs.
• To build strong, long‑lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work.
• To be a clear communicator, comfortable with using a variety of methods to keep the team well‑informed and up to date.
• To be comfortable taking the lead, and overseeing the store in the absence of the manager.
• To be a good decision maker, who is flexible in the way you think, and comfortable handling change to ensure everything we do is right for customers and colleagues.
• To be motivating, so you can inspire your team to deliver beyond expectations.
• To be curious, and always on the lookout for ideas and opportunities to serve our customers, communities, and planet a little better every day.

Benefits

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
• Request flexible working from day one.
• Get 10% off and 15% at pay day weekends – save up to £2,000 a year with our Colleague Clubcard and an additional card to share with family outside your home.
• Access to free wellbeing services with a range of resources to support your mind, body, and life.
• Life cover of five times your pay and an award‑winning pension with matching contributions up to 7.5%.
• Benefits to suit you, choose what you use – from discounts and shares to cycle to work schemes.
• Uniform provided and policies to support you for all of life’s moments, big and small.
• Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.
• There’s bags of variety, no two days are the same, and with flexible hours you can work the hours that suit your lifestyle.
• We take your development seriously, with ongoing learning opportunities and access to award‑winning training.
• It’s an inclusive place where everyone’s welcome and we celebrate the individuality of our colleagues.
• Your voice matters, and we’ll always welcome and listen to your ideas and opinions.
• We put your wellbeing first, and support is always available if you need it.
• Our colleagues are truly great people, so you can be confident that wherever you work you’ll be in good company.

EEO Statement

We will only recruit individuals who have passed the school leaver’s age. To find the school leavers age for your country please click here. We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beer, wine and spirits, counters, bakery and driving roles.

On occasions where we have high volumes of applicants, some roles may close earlier than advertised. We will only be able to offer individual feedback to those who attend an interview.

For more information about us please visit www.tescoplc.com