Tesco Shift Leader - Days - Ditherington Rd Express

Tesco Plc; SHREWSBURY; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail grocery company in Shrewsbury is seeking a Shift Leader to manage store operations and ensure exceptional customer service. You will lead a team in a fast-paced retail environment while maintaining store standards and supporting colleagues. Ideal candidates have strong leadership skills and experience in retail management. The position offers a full-time contract with a starting pay rate of £14.76 an hour.

Benefits

20 days holiday plus Bank holidays

Flexible working options

Colleague Clubcard discounts

Access to well-being services

Life cover and pension contributions

Uniform provided

Access to support groups

Qualifications

• Must be 18 or over.
• Great role model in customer service.
• Strong, inclusive leadership skills.
• Clear communicator with the team.
• Flexible mindset and decision maker.
• Experience in retail management preferred.

Responsibilities

• Run duty shifts and coordinate team activities.
• Deliver exceptional customer service.
• Maintain cleanliness and safety in the store.
• Support and guide store colleagues.
• Open and close the store as needed.

Skills

Customer service

Leadership

Communication

Decision making

Motivating team

Job description

Tesco Shift Leader - Days - Ditherington Rd Express

Tesco Shrewsbury, England, United Kingdom

Salary: Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.

It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

Availability Window

• Sunday: 05:30 – 14:30
• Monday: 05:30 – 14:30
• Wednesday: 14:15 – 23:15
• Thursday: 09:00 – 18:00
• Friday: 09:00 – 18:00
• Saturday: 05:30 – 14:30

Core Responsibilities

• Work in a fast‑paced retail environment, with a variety of products.
• Take ownership of running duty shifts, coordinating the team to deliver a clean, well‑stocked store that exceeds customer expectations.
• Be there for customers, listening to them and ensuring they leave the store with what they came for.
• Look for ways to improve service, including coaching colleagues and giving feedback.
• Guide and support colleagues in‑store, ensuring a safe place to work and shop.
• Maintain a good understanding of store performance and assist managers in delivery of actions that improve operations.
• Lead from the front, setting a great example for colleagues in everything you do.
• Coordinate the store team to deliver an easy, fuss‑free shopping experience.
• Support your colleagues, ensuring they deliver daily priorities and take regular breaks.
• Open and close the store, and complete duty cover, ensuring all decisions made are right for everyone’s safety.
• Be the go‑to person for colleagues in the absence of a manager for day‑to‑day queries.
• Keep the store clean, tidy and well‑presented.
• Support managers to coordinate seasonal, community and charity events.
• Contribute to a great team atmosphere that is inclusive of everyone.
• Provide great customer service, listening to customers and putting them first.
• Keep the team well‑informed and up to speed on communications, changes or updates.
• Stay knowledgeable about store performance and look for ways to improve and simplify operations.
• Co‑ordinate store improvements, removing obstacles that may hinder service.
• Follow health and safety routines and procedures, ensuring colleagues do the same.
• Recognise and celebrate colleagues within the team who provide great service.

Qualifications and Requirements

• Must be 18 or over. Additional age requirements may apply for early mornings, late evenings, or specific area roles (warehouse, beer & wine, counters, bakery, driving).
• Great role model: always delivering thoughtful customer service that meets every customer’s needs.
• Strong, inclusive leadership: build long‑lasting, positive relationships with all team members.
• Clear communicator, comfortable using various methods to keep the team informed.
• Decision maker: flexible mindset, capable of handling change and ensuring everything is right for customers and colleagues.
• Motivator: inspire the team to deliver beyond expectations.
• Curious and proactive, constantly looking for improvement opportunities.
• Experience in retail management or similar supervisory role preferred.

Benefits

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
• Request flexible working from day one.
• 10% off and 15% at pay‑day weekends – save up to £2,000 a year with the Colleague Clubcard.
• Access to free well‑being services.
• Life cover of five times your pay and an award‑winning pension with matching contributions up to 7.5%.
• Benefits tailored to you – discounts, shares, cycle‑to‑work schemes.
• Uniform provided.
• Access to colleague networks and support groups.

About Us

Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or on the move. Our core purpose is “Serving our customers, communities and planet a little better every day.” We aim to be a responsible and sustainable business for all stakeholders.

Equality, Diversity and Inclusion

We are proud to have been accredited Disability confident Leader and we are committed to providing a fully inclusive and accessible recruitment process. In short, we always want you to feel represented and to be yourself at work.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Management and Manufacturing