Temporary Special Requirements Administrator

AQA Education Ltd; Guildford; Hybrid; GBP 29,000 - 33,000; Full time

Job summary

A leading education charity is seeking a Temporary Special Requirements Administrator in Guildford to support students during GCSE and A-level exams. This role involves liaising with schools, students, and parents to enable examination access arrangements for disadvantaged candidates, requiring empathy and strong organizational skills. The position offers a full-time contract with 35 hours weekly, a salary of £14.11/hour, and a flexible working arrangement, including remote work.

Qualifications

• Strong administrative and organisational skills.
• Ability to maintain a professional and compassionate approach.
• Comfortable handling distressing circumstances.

Responsibilities

• Support examination access arrangements for candidates.
• Liaise with schools, students, and parents about special considerations.
• Manage expectations about available support.

Skills

Empathy

Organisational skills

Stress management

Decision-making

Job description

Temporary Special Requirements Administrator page is loaded## Temporary Special Requirements Administratorlocations: Guildfordtime type: Full timeposted on: Posted Yesterdayjob requisition id: R7338**At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it’s our people who make this happen.**At AQA we believe that all students should have a chance to meet their potential in exams. So wherever possible we try to support in overcoming disadvantages, even if the unforeseen should happen, and that is why we have a team dedicated to finding solutions for students that cannot sit an exam in a conventional way.We are looking for an empathetic and efficient administrator to join us during an influx in workload, who can support in enabling examination access arrangements for candidates or the process of special consideration. You will be responsible for supporting disadvantaged students during their GCSE or A-level exams by liaising with schools, students and parents by phone and email, about these issues.Some circumstances can be distressing for those affected so it is really important that you can maintain a professional and compassionate approach, plus you will need to have the resilience to be comfortable dealing with potentially upsetting circumstances. Occasionally, there will also be times where you will need to manage expectations about what can be done to support students, which can be equally difficult and needs to be handled carefully.As well as empathy and strong interpersonal skills, we will be looking for someone who:* can confidently make decisions* is well-organised and able to manage competing priorities* works well under pressure and consistently meets deadlines* has a methodical approach to problems to find effective solutionsYou would be working with an established, supportive team; who will provide resources and training on AQA processes. While we ask you to bring strong administrative and organisation skills with you.This is a really rewarding role with the opportunity to support individuals through challenging times in their lives and to really make a difference in easing the worry around the exam period.**Contract details:** *Hourly rate:* £14.11 *Dates:* ASAP – 29 March 2026(with possibility to extend in the new financial year, workload and budget pending) *Hours:* 35 hours a week *Working pattern:* Monday to Friday *Location:* A mix of home working with approximately 2 days in the office per week, based on the University of Surrey (Guildford) campus; our 'smart working' approach allows for greater flexibility depending on both the teams workload and personal commitments.Click “Apply” and select “Create Account” to set yourself up a Workday Applicant Account. Your submitted application will be reviewed and, if successfully shortlisted, you’ll be asked to attend an interview with the Hiring Manager.We are looking at a short application window, closing around the 19 January 2026. We aim to review all applications and provide outcomes in a timely manner.AQA is an equal opportunities employer and welcomes applications from all sections of the community regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique.**Recruitment Agencies**We have a preferred supplier list (PSL) in place.Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees.AQA is an independent charity that sets and marks over half of all GCSEs and A-levels in the UK every year. Our purpose is to advance education by helping students and teachers to realise their potential. As part of AQA, you’ll very quickly appreciate the determination and unwavering passion to deliver this goal in everything we do. To help drive these ambitions, AQA invests in the development of its people by offering a range of professional development and learning opportunities leading to over 50% of our permanent roles being filled internally.**Reasonable Adjustments**If you have any requirements for reasonable adjustments in relation to the application, interview or the prospective job, please contact **Faye Harrison (she/her)** at **[e-mail]** or on **07813 724161**. We are asking for this information to make the process as equitable as possible for each candidate. Please note that Faye will not be able to assist you with enquiries regarding Temporary vacancies or non-recruitment enquiries. If you have query regarding Temporary vacancies, please contact: [e-mail]**Smart Working**We’re operating a smart working model. This allows for our colleagues to work from two days a week in one of our offices across England.****Equality,** **diversity** **and inclusion****AQA is an equal opportunity employer committed to fostering an inclusive and diverse workplace where everyone - regardless of religion, ethnicity, gender identity or expression, age, disability, sexual orientation, or background - is valued, respected, and supported to thrive.**Conflict of Interest**Please note that due to the confidential nature of our work, we are unable to employ people for our temporary roles who are currently a candidate for Key Stage 4 and 5 public examinations.**Safeguarding**AQA is committed to the safeguarding of children and adults at risk. We’re dedicated to reducing the risk of employing or contracting any person intent on abusing their position of trust, along with identifying and responding to any incident of alleged abuse from its employees or associates fairly and swiftly.For more information on safeguarding at AQA please visit the AQA website .**Contact**Temporary roles: [e-mail] Permanent and Fixed Term roles: [e-mail]