Temporary Service Advisor

Waylands Automotive Limited; Reading; On-site; GBP 25,000 - 30,000; Full time

Job summary

A family-owned car dealer in Reading is looking for a Temporary Service Advisor to cover maternity leave. Responsibilities include greeting customers, scheduling appointments, and communicating vehicle status. Ideal candidates should possess excellent listening and communication skills, and a full UK driving licence is mandatory. Experience as a Service Advisor is beneficial, but training is available for candidates with customer service experience. Join a supportive team with a focus on employee development and growth.

Benefits

Basic salary of £30k plus department bonus

31 days holiday per year

Discounted rates on vehicle parts and servicing

Opportunities for training and career progression

Life insurance 3x salary

Qualifications

• Service Advisor experience is helpful, but customer service experience is acceptable.
• Comfortable working to deadlines and owning the role.

Responsibilities

• Liaise between customers and service technicians.
• Greet customers and schedule appointments.
• Maintain positive relationships with customers.
• Keep customers updated on the status of their vehicle.

Skills

Active listening

Excellent communication

Customer service

Positive attitude

Education

Full UK driving licence

Job description

Overview

Waylands Automotive are currently looking for a Temporary Service Advisor to provide maternity cover at our Kia franchise in Reading on a fixed-term contract.

Waylands is a successful and growing motor retail group, with 15 representation points across the Thames Valley and the M4 corridor, extending into South Wales.

Responsibilities

• Act as the liaison between customers and service technicians and be the face of the business when customers come in for service and repair.
• Greet customers, listen to requests, schedule appointments, estimate costs and conduct inspections.
• Work with customers to understand their vehicle issues and problems, determine the repair timeline, and liaise with technicians to convey the customers' concerns with accurate repair descriptions.
• Maintain positive relationships with customers to encourage repeat and return business.
• Schedule and book appointments, vehicle drop-offs, and pick-ups using in-hours and manufacturer systems and processes.
• Keep customers updated about the status of their vehicle through the workshop and communicate with technicians to ensure on-time delivery.

About You

• Active listener and excellent communicator.
• Positive attitude with all customers.
• Own the role and take responsibility.
• Derive job satisfaction from providing outstanding service.
• Comfortable working to deadlines.
• Full UK driving licence.
• Service Advisor experience is helpful, but we are happy to train someone with customer service experience.

Salary, Hours and Benefits

• 8:30am-18:00pm Mon-Fri, Saturday 8:00am-13:00pm on a rota basis (1 in 4).
• Basic salary of £30k plus department bonus scheme.
• 31 days holiday per year (including Bank Holidays, some of which you may cover).
• Benefits platform with employee support programme.
• Discounted rates on vehicle parts and servicing.
• Opportunities for training and career progression.
• Contributory pension scheme for eligible staff.
• Life insurance 3x salary.

Why Waylands?

Waylands are an independent family-owned car dealer. Our company value “our people are at the heart of our success” and were recognised with the AM Dealer Group of the Year award for the sixth year running.

Our commitment to providing high-quality service, and the pride we have in our company, contribute to our strong reputation.

We like to grow our own talent and offer development and training opportunities. We recruit talent over experience and welcome applicants from diverse backgrounds.

Additional Information

Ref: TSA

Closing Date: 18/02/2026

Location: Waylands Kia Reading

Benefits: Aftersales

Working Hours: 8:30am-18:00pm Mon-Fri, Saturday 8:00am-13:00pm on a rota basis (1 in 4).

Salary: Basic of £30k plus department bonus scheme.

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