Telephone Fundraiser

Return Fundraising Limited; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading fundraising organization in the UK seeks a Telephone Fundraiser to engage existing supporters and secure donations. This full-time role offers flexible work-from-home opportunities and a starting rate of £12.60 per hour, with the potential for progression. The ideal candidate should excel in relationship management, communication, and organization. No weekend or bank holiday work required. Join a supportive team culture focused on making a difference.

Benefits

Flexible shifts

Access to 50% of earnings via Wagestream

Supportive team culture

Promotional opportunities

Qualifications

• Excellent ability to build rapport over the phone.
• Strong interpersonal and influencing skills.
• Effective verbal and written communication.
• Excellent organisation and prioritising skills.
• Proficient in Microsoft Office, especially Excel and Word.
• Commitment to supporting colleagues in a remote team.

Responsibilities

• Engage existing supporters through personalised calls.
• Communicate the urgency of campaigns and secure donations.
• Articulate key issues faced by charities to supporters.
• Provide exceptional care and handle enquiries with empathy.
• Record call outcomes, donation details, and feedback accurately.

Job description

Make a Real Difference From Your Own Home! Are you looking for a job where you can create real social impact without leaving the house? Join our Telephone Fundraising team, where every call helps support life-changing work. We proudly fundraise on behalf of some of the UK’s best-known charities, helping raise awareness and money to improve lives every day. We offer full training, ongoing coaching and guidance to help you reach your full potential. So, if you are a socially minded, good communicator who is committed to making a lasting difference by building relationships and through exceptional supporter care, we want to hear from you!

Key Responsibilities

• Supporter Experience: Engaging existing supporters through personalised calls to maintain and deepen their connection to the cause.
• Securing Support: Clearly and effectively communicate the urgency of our campaigns and successfully secure one-off or regular donations.
• Empathy and Advocacy: Articulating and understanding the key issues faced by the charities and explaining precisely how the supporter's contribution makes a lasting, tangible difference.
• Supporter Care: Delivering exceptional care by listening attentively, handling enquiries with empathy, and connecting with supporters.
• Administrative Excellence: Accurately recording call outcomes, donation details, and any necessary supporter feedback into our database.

Skills and Experience

Essential Skills

• Relationship Management: Excellent proven ability to build rapport and manage relationships with a diverse range of individuals over the phone.
• Influencing Skills: Strong interpersonal, negotiating, and influencing skills to effectively motivate supporters.
• Communication: Ability to communicate personably and effectively, with confidence and fluency, both verbally and in writing.
• Organisation: Excellent organisation, administrative, and prioritising skills, with the ability to work independently to multiple deadlines.
• Technical Competency: Proficient in Microsoft Office, particularly Excel and Word, with experience of using diallers.
• Teamwork: A strong commitment to supporting colleagues and contributing positively to a remote team culture.

Highly Desirable Experience

• Previous Fundraising: Experience in telephone fundraising, or related sales/customer service roles. 2+ years of fundraising experience is required to qualify for the Senior Fundraiser role.
• Target-Driven Environment: Proven history of working successfully in a role that involves meeting performance goals or targets.
• Contact Centre Experience: Previous experience in a high-volume call centre or contact environment is a significant benefit.
• Remote Working: Experience of working remotely from home, and keeping motivated.

What We Offer

Job Type: Full-time

• Hours: Positions of 28 or 35 hours per week.
• £12.60 per hour starting rate with promotional opportunities.
• Experienced fundraisers with at least 2 years of fundraising experience may start at our senior fundraising rate of £13.50 per hour.
• Work‑from‑home with flexible shifts.
• Four‑weekly pay, with access to 50% of your earnings the morning after each shift via Wagestream.
• Supportive team culture and plenty of opportunities for progression.
• Monday to Friday only: No weekend or bank holiday work.

If you're a people‑person who wants to do meaningful work in a flexible and supportive environment, we want to hear from you!

Company Overview

Since 2015, our team of specialist fundraisers have raised millions of pounds for incredible causes, through their inspiring conversations and supporter focused calls.