Technical Support Engineer

ICT Services Ltd; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading IT support company is seeking a Deskside Support Engineer in Northern Ireland. The successful candidate will provide technical support for desktops, laptops, mobile devices, and printers. Responsibilities include troubleshooting hardware/software issues and maintaining customer satisfaction. Candidates should have 3+ years of Level 1 IT support experience with strong troubleshooting skills and familiarity with Windows and Microsoft Office. This role demands excellent communication and time management skills.

Qualifications

• Minimum of 3 years of experience in a Level 1 IT support or helpdesk role.
• Strong troubleshooting skills in hardware, software, and network environments.
• Excellent communication and interpersonal skills, with a customer-focused approach.

Responsibilities

• Provide technical support for desktops, laptops, mobile devices, and printers.
• Troubleshoot and resolve hardware, software, and network issues efficiently.
• Maintain accurate records of all incidents via the ticketing system.

Skills

Troubleshooting hardware

Troubleshooting software

Customer service

Time management

Tools

Microsoft Office Suite

Windows operating systems

Job description

ICT Services is a leading IT field services, roll-out and support services group.

The 100-strong team you’ll be working with, provides an all-Ireland service, from nine offices and parts hubs, and are partnered with the largest and most innovative developers and IT manufacturers in the world.

The group headquartered in Dublin, with a subsidiary in Northern Ireland is truly an Island of Ireland resource.

ICT Services deliver best in class IT solutions to customers, among them the biggest names in business across key industry sectors throughout Ireland.

Role

ICT Services is currently seeking a Deskside Support Engineer in Northern Ireland.

Responsibilities

• Provide technical support for desktops, laptops, mobile devices, printers, and other peripherals.
• Troubleshoot and resolve hardware, software, and network issues in a timely and efficient manner.
• Assist with installations, upgrades, and configurations of hardware and software.
• Collaborate with remote teams to escalate more complex issues when necessary.
• Maintain accurate records of all incidents and support requests via the ticketing system.
• Ensure high levels of customer service and satisfaction at all times.

Qualifications

• Minimum of 3 years of experience in a Level 1 IT support or helpdesk role.
• Strong troubleshooting skills in hardware, software, and network environments.
• Familiarity with Windows operating systems, Microsoft Office Suite, and common IT hardware.
• Excellent communication and interpersonal skills, with a customer-focused approach.
• Ability to manage time effectively and prioritize tasks in a fast-paced environment.