Technical Support Analyst - 3rd Line & Testing

UCLan; Preston; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading university in the UK is seeking a Technical Support Specialist to provide excellent support, resolve complex issues, and enhance user experience. The role requires an undergraduate degree and strong IT literacy. Successful candidates will communicate effectively and possess strong analytical and problem-solving skills. This position may require evening or weekend shifts, and offers a rewarding environment dedicated to diversity and inclusion.

Benefits

Attractive annual leave

Comprehensive employee benefits

Career development opportunities

Qualifications

• Experience working with technical problems.
• Ability to communicate effectively, both written and verbally.
• Analytical and problem-solving skills.

Responsibilities

• Provide excellent technical support to users.
• Resolve complex issues and ensure a seamless user experience.
• Handle 3rd line support tickets and coordinate with technical teams.

Skills

IT literacy

Effective communication

Analytical skills

Problem-solving skills

Education

Undergraduate degree in a relevant subject

Job description

A leading university in the UK is seeking a Technical Support Specialist to provide excellent support, resolve complex issues, and enhance user experience. The role requires an undergraduate degree and strong IT literacy. Successful candidates will communicate effectively and possess strong analytical and problem-solving skills. This position may require evening or weekend shifts, and offers a rewarding environment dedicated to diversity and inclusion.