Technical Services Supervisor

Equans Group; Ashton; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading energy services provider in Ashton is seeking a Technical Services Supervisor to oversee technical performance and maintenance at Tameside General Hospital. This permanent full-time role requires a strong customer service focus, experience in facilities management, and technical expertise in a healthcare environment. The position offers a competitive salary and a comprehensive benefits package.

Benefits

24 days annual leave

Life cover

Employee discount schemes

Gym membership discounts

Qualifications

• Experience in technical performance management in a healthcare setting.
• Understanding of Health & Safety regulations.
• Full driving license required.

Responsibilities

• Oversee day-to-day supervision of the contract.
• Provide guidance and ensure compliance with standards.
• Interface with clients and stakeholders for efficient service delivery.

Skills

Customer Service Experience

Knowledge of HVAC systems

Risk Assessment Awareness

Team Leadership

Education

Mechanical/Electrical Qualifications

Tools

Building Management Systems

Job description

EQUANS Ashton-Under-Lyne, England, United Kingdom

Technical Services Supervisor

EQUANS are looking for a Technical Services Supervisor working on behalf of our Tameside General Hospital contract in Ashton-under-Lyne. This role would be a permanent full-time role working 37.5 hours per week. On offer is a competitive salary and benefits package.

General Overview

Based at Tameside General Hospital the Technical Services Supervisor will be responsible for the technical performance and maintenance of standards within the Tameside General Hospital contract. They will provide guidance to others on site, showing technical expertise in Facilities Management delivery, to ensure appropriate and compliant solutions and efficient customer service delivery.

• Accountable to the Technical Services Manager (TSM) for the day to day supervision, monitoring and performance of the contract.
• To be accountable for the work flow throughout the team and to work closely with the helpdesk to provide efficient and effective maintenance delivery
• Supervision of a multidiscipline mechanical/electrical/fabric workforce.
• Support TSM in the planning and implementation of change to improve service and operational quality and customer satisfaction.
• Facilitate co‑operation between Technical, Security, Helpdesk and Client staff.
• Balance and allocate as required Planned Works, Reactive Works and Lifecycle works, to ensure contract compliance with SLA timeframes.
• Install, commission and service plant equipment and industrial furniture.
• Diagnose fault‑find, debug and commission systems, monitor and assess ongoing machine/facility performance through PPM programme, identifying any additional works required.
• Price minor works projects for both in‑house and contracted works.
• Ensure maintenance and other records are maintained to an appropriate standard and in accordance with site policy.
• Requirement to take on Authorised Person, Competent Person or Responsible Person duties once fully trained and site aware.
• Interface with suppliers and service providers as required to meet the needs of the service. Organisational skills and ability to prioritise workloads to ensure deadlines are met.
• Carry out return‑to‑work interviews and other HR type interventions as necessary.
• Lead and organise Team meetings, including delivery of Tool box talks and other training.
• Escalate issues to TSM as appropriate.
• Ability to work under pressure, take ownership of problems and deal with them to their conclusion.
• Supervise and participate in the on‑call system.
• Assist other EQUANS Healthcare contracts if required.
• CAFM knowledge and experience, running reports, interrogating the system, analysing workload etc.
• Train to become an authorised person in various disciplines.

Impact

The individual will play a vital role in EQUANS, working alongside an already established technical team to ensure that the operations are legally and contractually compliant and represent excellence in service delivery.

Complexity

The primary complexities of the role are around the management of the workflow from Helpdesk/Maximo through to completion and sign off.

Communication

Communication with clients and customers is critical to this role. Working in a live hospital, 24/7, requires careful planning of Maintenance works and collaboration with stakeholders is key.

Qualifications or Required Experience

• Strong customer focus with experience of delivering high standards of Customer Service. Previous FM experience within a hospital and/or PFI environment would be an advantage.
• Good knowledge, experience and understanding of HTM’s would be an advantage.
• Currently trained and or experienced in RP/ AP duties in at least two of the following: water management (Legionella), ventilation in healthcare premises, medical gases, etc. would be an advantage but not essential.
• Apprentice trained and qualified/experienced within a mechanical/electrical background.
• Basic computer literate.
• Understanding of HR related items.
• Sound awareness of risk assessment and working safely with equipment.
• Preferably experienced with HVAC, pump systems, medical gases, steam systems, pressure systems, water systems and legionella.
• Knowledge of Building Management Systems.
• Sound knowledge of the practical implementation of Health & Safety.
• Full driving licence required.
• Authorised Person experience.

What can we offer you?

• 24 days annual leave increasing to 25 after 1 year’s service (+ public holidays)
• Life Cover equivalent to 1.5 times annual salary
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts
• Cycle to work scheme
• Holiday purchase scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalised support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks including WiE (Women in EQUANS), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
• 24/7 Employee Assistance Program and access to mental wellbeing app

Who are we?

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros. In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables. EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live. EQUANS is a Bouygues group company.

Seniority level

• Mid-Senior level

Employment type

• Internship

Industries

• Industrial Machinery Manufacturing