Technical Services Manager

STO Building Group; City of London; On-site; GBP 65,000 - 85,000; Full time

Job summary

A leading construction firm in London seeks a Technical Services Manager to oversee all technical services issues and enhance client relationships. The role includes managing various project phases, coordinating with contractors, and ensuring service quality. Candidates should demonstrate strong communication skills and have a proactive approach to problem-solving. This full-time position offers the chance to work in a vibrant environment.

Qualifications

• Experience in managing technical services during various project phases.
• Ability to strengthen client relationships with MEP/AVIT consultants.
• Knowledge of procurement processes and contractor management.

Responsibilities

• Manage all technical services issues related to projects.
• Coordinate and liaise with contractors and the design team.
• Resolve any defects reported by the client during the defects period.

Skills

Proactive communication

Attention to detail

Ability to innovate

Job description

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Job Profile

The Technical Services Manager is responsible for all services issues of a technical nature and reports with the Project Manager to the Director responsible.

Reporting to

MEP Executive

Department

Operations

Key Deliverables & Responsibilities

Key Account Management

• Look to strengthen existing relationships you have with MEP/AVIT consultants and arrange/attend social events to strengthen those relationships
• Actively participate in contacting new MEP/AVIT consultants and arrange meetings to discuss opportunities they may be working on prior to issue of PQQ/Tender

Operational Excellence

• Actively participate in the Operational Excellence programme and look to innovate where possible
• Promote Operational Excellence both internally & externally
• Promote our company values externally
• Participate in Technical Services Forums to contribute to knowledge sharing.
• Ensure maximum focus and effort is applied towards winning your next project
• The duties listed are not exhaustive and may be varied from time to time as dictated by the changing needs of the business. The post holder will be expected to undertake other duties as appropriate and as requested by his/her manager.
• As the needs of the business change so the above job profile, duties and location of the role within the Department of the business will be adjusted accordingly.
• All project staff will be expected to manage and report on the business sustainability and project goals.

Proposal Stage

• Reviewing the details including design information, drawings, specifications and any information relating to the building itself ‑ scope interrogation
• Arrange meetings with key supply chain members, obtain buy in, into the programme, engage with the Directors and secure their own most talented management teams
• Arrange meetings with the Professional Team and form early relationships by engaging and understanding the design briefs and project objectives
• Review of all plant physical dimensions for incorporation into the logistics plan
• Review & produce of methodology to ensure safe installation approach
• Review & identify key programme risks & mitigation measures
• Review & production of commissioning strategy

Pre-Construction Phase

• Carry out handover from the technical services estimator
• Produce the scope of works documents for inclusion in the sub‑contracts
• Review the technical services procurement strategy (bundled / unbundled etc.,)
• Liaises with the commercial manager to complete trade contractor document pack & supporting commercial manager to ensure compliant tender returns
• Assists with the procurement process, assists with the Trade Contractor selection, attends Trade Contractor selection meetings, assists in start‑up, progress meetings, agrees trade programmes and information, release schedules with Trade Contractors
• Lead technical services start up meeting with the Trade Contractor to set expectation & provide operational templates for their completion
• Prepare at the pre‑construction phase the Technical Services Strategy document outlining the key elements & dates of the technical services programme & methodology
• Liaises with the Project Manager to produce the construction programme
• Liaise with Building Control, arrange review of technical delivery and record outcome
• Prepare temporary electrical services plan
• Review any existing base build services and interfaces with new installation
• Arrange validation & commissioning checks and propose condition surveys as appropriate
• Evaluate design information, review drawings and specifications
• Advices on buildability and product selection
• Identifies Long Lead items or trades
• Defines Trade Contractor & professional team liaison for design team coordination & workshops
• Produce the commissioning strategy & agreed witnessing plan with professional team

Construction Stage

• Monitors technical services Contractors’ performance, hold regular progress meetings with Trade Contractors, review progress of design, liaise with the Design Team, identify and solve problems
• Address problems with design and construction, quality and progress and solutions
• Ensure benchmarking & quality control process is implemented
• Attends weekly team meetings to report on the status of the technical services installation
• Attends monthly meetings with the project manager to inform the monthly operations report
• Attends the Client project meetings with the Project Manager
• Provide technical support to the Construction Manager to implement & manage the site installation
• Carries out regular site inspections of the installation & issues corrective actions where necessary
• Monitor the request, development and issue of Operation and Maintenance Manuals and ‘As Built’ information from Trade Contractors
• Develop specialist and commissioning programmes with Trade Contractors, Planners and Construction Managers
• Leads the commissioning process, completes the tracking schedules & agree schedules for witnessing
• Coordinates Technical Services design team & Building Control inspections
• Monitors the document control system with the design manager on the progress of information flow against the programme, highlighting risk to the Project Manager
• Assists with practical completion, technical support coordination of snagging lists, technical support co‑ordination of de‑snagging process, manage and witness commissioning, confirm completion of work and arrange final inspections, obtain O&M manuals and ‘As Built’ information, arranges and manages Client training
• Proactively monitor project health & safety culture and behaviours, ensuring compliance with the Safety Management System

Post Completion Phase

The Technical Services Manager is responsible for resolving any defects reported by the Client during the defects period, relating to technical services.

The technical services manager will attend the end of defects period meeting with the Project Manager.

Relationship Colleagues

• Proactive, diligent, able and willing to think ahead
• Values: the jobholder must understand the values of the business and respond positively
• Ability to communicate positively and effectively
• Structured approach: focused, thorough, high level of attention to detail

Acknowledgement

This job description has been designed to indicate the general nature and level of the work performance by employees within this post. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications / experience required by employees assigned to the role. These may be subject to future amendments following appropriate consultation.

About Us

We put people at the heart of everything we do and are defined by our unique culture—one that rewards creativity and focuses on solutions that support our customers. Brimming with new ideas, our diverse and experienced team are always focussed on delivering an exceptional experience and product to those we work with. With agility, capacity, range and ambition we build exceptional workplaces in London.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Engineering and Information Technology

Industries

Construction