Technical Service & Account Manager – UK & Ireland

IDEX Corporation; Evesham; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading engineering firm in the UK seeks a Service Account Manager to enhance customer satisfaction by providing technical support and managing client accounts. You will execute sales strategies and develop key relationships for repeat business while ensuring best practices for client operations. The ideal candidate should possess a formal engineering qualification and have a strong understanding of mechanical and electrical systems. A clean driving licence is also required, along with excellent interpersonal skills.

Qualifications

• Formal engineering qualification (Mech and/or Elec – HNC as minimum, Degree beneficial).
• Solid understanding of engineering principles (mechanical and electrical).
• Competent knowledge of installing and maintaining electrical/PLCs, pneumatic, and hydraulic systems.

Responsibilities

• Provide technical support for client issues.
• Offer flexible support customers through remote and on-site fault finding.
• Provide regular client training to ensure ‘best practice’.

Skills

Organised, independent and self-motivated

Sociable, assertive and persuasive

Customer centric approach

Flexible team player

Clean driving licence

Education

Formal engineering qualification (HNC or Degree)

Tools

PLCs

Pneumatic systems

Hydraulic systems

Job description

A leading engineering firm in the UK seeks a Service Account Manager to enhance customer satisfaction by providing technical support and managing client accounts. You will execute sales strategies and develop key relationships for repeat business while ensuring best practices for client operations. The ideal candidate should possess a formal engineering qualification and have a strong understanding of mechanical and electrical systems. A clean driving licence is also required, along with excellent interpersonal skills.