Technical Pre-Sales Specialist

Paysafe; City of London; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading payments platform is seeking a Technical Pre-Sales Specialist to engage with prospective customers and assist in onboarding solutions. Located in London, this role supports a hybrid working model, emphasizing collaboration with sales teams. Ideal candidates will have a background in technical support or sales, with exposure to payment gateways. Benefits include flexible hours, wellness initiatives, and community engagement opportunities.

Benefits

Flexible working hours

Buy or sell holiday

Social events on rooftop terrace

Free breakfast and snacks

Wellbeing room

Enhanced paid family policies

Discounts on gym memberships

Support purchasing tech products

Employee-led equality communities

Four paid charity days

Private health insurance and dental insurance

Income protection and life assurance

Qualifications

• 2-3 years in a client-facing role.
• Experience in technical client support or pre-sales.
• Ability to communicate complex technical issues.
• Experience with payment gateways a plus.
• Solution driven, able to work independently or in a team.

Responsibilities

• Assist prospective customers during the sales process.
• Document solutions for future reference.
• Collaborate with sales and presales teams.
• Track Presales Cases in Salesforce.
• Provide support for product roll-outs.

Skills

Basic understanding of XML, JAVA, REST, SOAP

Basic knowledge of SQL

Understanding of integrating APIs

Familiar with Github

Education

Associate’s degree or equivalent education/experience

Tools

Salesforce

Microsoft Office Suite

Job description

Overview

Paysafe is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With 29 years of online payment experience, an annualized transactional volume of $152 billion in 2024, and approximately 3,000 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in 48 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com.

It starts here. Have a global impact on the world of payments.

Paysafe is currently searching for a Technical Pre-Sales Specialist in the Sales Enablement Team based in our London office Hub.

What Paysafe stands for

• Being open and honest.
• Keeping focused.
• Operating with Courage.
• Pioneering the future.

Our values and culture are driven by Equality, Development, Social Responsibility and Wellbeing. If you want to find out more about life at Paysafe, check out our careers page here .

How we work

We follow a hybrid working model, spending an average of three days per week at our office location. The office is located in Gresham Street next to St Paul’s cathedral with easy access and transport links via St Paul’s, Bank, Cannon Street, City Thameslink, Liverpool Street, Farringdon, Mansion House.

The impact you will have

• Becoming knowledgeable in Paysafe products and APIs.
• Assisting in engaging with prospective customers during the sales process to understand their business model and objectives.
• Assisting in ensuring prospective customers' needs are correctly understood and proposing appropriate product and technical integration solutions for onboarding, processing, funding, reporting, etc.
• Assisting in identifying special requirements from prospective customers and participating in internal discussions around custom requirements.
• Collaborating with the Sales and Presales team to support the positioning of Paysafe in sales conversations.
• Documenting solutions for future reference, including technical and non-technical business processes and user flows.
• Assisting in creating client-facing demo applications and contributing content to the developer center.
• Collaborating with cross-functional teams to provide support for product roll-outs and offer input on future feature sets and capabilities.
• Tracking and managing Presales Cases in Salesforce.
• Assisting in escalating issues and proposing improvements to the Development, Product, and/or Operations teams.
• Developing a Knowledge base for trainings of other teams as needed.

What we’re looking for

Technical Skills

• Basic understanding of XML, JAVA, REST, SOAP etc.
• Basic knowledge of SQL, including ability to author ad-hoc database queries.
• Has an understanding of integrating APIs (asset)
• Familiar with Github

Education, Experiences and skills

• Associate’s or equivalent combination of education and experience, required
• Technical Product/Software certifications an asset
• Has 2-3 years of experience in a similar client-facing role
• Has previous experience in a traditional Technical Client Support or Technical Pre-Sales role
• Demonstrates professional communication skills on technical and business-related subjects
• Experience working with payment gateways a major plus including ecommerce and Retail
• Payments industry experience, preferred
• Ability to comprehend and translate complex technical issues and apply to business solutions
• Demonstrate ability to articulate complex technical terms or processes into business language
• Solution driven, able to grasp new concepts quickly and efficiently, able to work alone or in a team
• Requires interaction with all levels of employees, Sales Partners, Vendors and Merchants
• Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
• Experienced with Salesforce is a plus

A snippet of what you’ll get in return

• Make your day work for you with our flexible working hours.
• You decide what your holiday looks like with the option to buy or sell your holiday and carry over up to 5 days into the next year.
• Enjoy social events on our roof top terrace with views onto St Pauls Cathedral.
• Our fully equipped facilities include showers, hairdryers and straighteners and fresh towels.
• Start your day with a free breakfast, fresh fruit and snacks.
• Take a breather in our dedicated wellbeing room.
• Spend time with those important to you with our enhanced paid family policies.
• Test our products Skrill and Neteller. Upon joining we will award you £50 into each wallet.
• Enjoy our discounts on memberships via vitality including, gyms, leisure centres, yoga/Pilates across the country.
• Need a new Laptop or TV? We offer support purchasing Apple and LG products via Stormfront technology.
• Join our six employee-led equality communities and help foster a workplace that celebrates diversity and create opportunities to collaborate and learn.
• Give back to the community with four paid charity days.
• Kickstart your weekend early with our summer hours during the months of June, July and August with a 3pm finish every Friday.
• Let’s not forget, we also offer: Private health insurance (pre-existing conditions are included) & dental insurance, income protection, life assurance and more.

What to expect next

• Phone screen with Talent Acquisition
• Video interview with the Hiring Manager.
• In-person interview
• Final HR interview with Talent Acquisition

If you’re successful joining the team, you’ll be meeting our CEO in person during our new joiners breakfast in London – a great opportunity to network with your peers.

Paysafe is an equal opportunity employer. We value diversity and are committed to providing a work environment of mutual respect to everyone without regard to race, color, religion, national origin, age, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.