Technical Helpdesk Assistant

Domino China Limited; Scotland; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leader in industrial coding and marking is seeking a Technical Helpdesk Assistant in the UK. This position involves supporting technical operations, assisting with equipment, and providing exceptional customer service. The role offers a hands-on entry point into the tech sector with opportunities for career advancement. Ideal candidates will have a proactive attitude, basic technical knowledge, and strong communication skills. A competitive salary and benefits including 25 days holiday, bonus scheme, and medical insurance are provided.

Benefits

25 days of holiday

Discretionary bonus scheme

Life insurance

Medical insurance

Green car scheme

Pension plan with 8% employer contribution

Qualifications

• Willingness to learn and adapt in a dynamic environment.
• Interest in industrial equipment; training will be provided.
• Ability to work in a customer-facing role.

Responsibilities

• Act as first point of contact for technical inquiries.
• Support helpdesk team with case management and documentation.
• Work collaboratively with engineering and field service team.

Skills

Proactive attitude

Basic technical knowledge

Excellent organizational skills

Strong communication skills

Team player

Detail-oriented

Basic IT skills

Job description

About the role

Do you have a passion for technology and a desire to work in a dynamic, hands‑on role? We’re seeking a Technical Helpdesk Assistant to join our team at Domino, a global leader in industrial coding and marking equipment.

As part of our Technical Services team, you will play a key role in supporting the efficient operation of all our equipment. Whether it’s assisting with application engineering, technical support, maintaining inventory, or helping customers with product demos, this is a fantastic opportunity to kickstart your career in the industrial tech sector.

This role offers a fantastic entry point into the industrial coding and marking sector, with clear pathways for progression into roles such as:

• Customer Installation Engineer
• Customer Support Engineer
• Project Engineer

Key Responsibilities

• Act as the first point of contact for technical enquiries via phone, email, web, and face‑to‑face.
• Support the Technical Helpdesk team with case management, scheduling, order handling, and documentation.
• Rotate through wider channel functions such as project engineering, technical support, installations, and field service.
• Learn and shadow experienced team members to provide cover when needed.
• Escalate issues appropriately and ensure timely resolution.
• Contribute to process improvements and deliver exceptional customer experiences.

What We’re Looking For

• A proactive, hands‑on attitude with a willingness to learn.
• Basic technical knowledge or a keen interest in industrial equipment (training will be provided).
• Excellent organisational skills and attention to detail.
• Strong communication skills with the ability to work in a customer‑facing role.
• A team player with a collaborative approach to work.
• Comfortable working in a dynamic, fast‑paced environment.
• Strong communication skills – clear, articulate, and professional.
• Ability to work collaboratively within a team while taking ownership of individual tasks.
• Resilient, detail‑oriented, and highly organised.
• Technically minded with an interest in electronics, print technology, or engineering.
• Familiarity with Domino printer systems (CIJ, TIJ, laser) is an advantage.
• Previous experience in a workshop, field service, or technical assistant role is beneficial.
• Basic IT skills (Microsoft Office, Outlook, Excel).

Domino values diversity and is an equal opportunity employer. We welcome applications from all candidates; however, only those eligible to work in the UK without the need for additional immigration documentation will be considered for this position.

What you can expect

As a talented individual working at Domino, you can expect a competitive salary and a generous benefits package, including:

• 25 days of basic holiday, plus options to buy or sell additional days, ensuring you have ample time to relax and recharge.
• A discretionary bonus scheme, a testament to your hard work and dedication.
• Life insurance, providing security and peace of mind for you and your loved ones.
• Medical insurance with the option of purchasing a health cash plan, dental insurance, travel insurance and cycle to work scheme, ensuring your health is always a top priority.
• Join our green car scheme, a step towards a more environmentally friendly commute, with free EV charging onsite.
• Pension plan, starting with 8% employer contributions.

We are a highly successful company; we are large enough to offer career development opportunities yet small enough for your contribution to be readily recognised and rewarded.

About Us

At Domino Printing Sciences we do more. Our expertise is not just in providing cutting‑edge variable data printing technology; it is in revolutionising how manufacturers embrace sustainable packaging and spearhead advancements in coding automation. We have been a part of the global variable data printing story for a long time, and our solutions help ensure the success of the world’s leading brands. Our goal is to be the leading global variable data printing brand through applying our expertise and reliable solutions to help the world’s manufacturers be sustainable and cut waste, while attracting, informing, and protecting their consumers. But we also know that it is not just about the work we do—it is about fostering a collaborative, dynamic and welcoming environment where everyone can flourish, contributing to Domino not only as a pioneer in the industry but also as an exceptional place to work.

Positions may be at an advanced stage of the recruitment process and can close at any time.

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Reference number: VN1694

Date Posted: 14/11/2025