Technical Desk Surveyor

Trinity Claims; United Kingdom; On-site; GBP 40,000 - 45,000; Full time

Job summary

A leading claims management service in the United Kingdom is seeking an experienced Technical Desk Surveyor to assess and control large loss building claims. This desk-based role requires a minimum of 5 years' experience and strong technical knowledge in building repairs. The successful candidate will prepare technical reports and support claim handlers, ensuring fair outcomes for customers. The position offers a salary up to £45,000 and extensive benefits including life insurance, a pension scheme, and 25 days of annual leave. Join our dynamic team today!

Benefits

Life insurance cover

Enhanced company pension scheme

25 days Annual leave plus statutory holidays

Discretionary performance related bonus

Qualifications

• Minimum 5 years’ experience in construction or trade background.
• Strong technical understanding of building repairs and reinstatement methodology.
• Excellent numeracy, written, and verbal communication skills.

Responsibilities

• Carrying out desk-based technical assessments of building insurance claims.
• Reviewing surveyor reports and documentation to assess validity.
• Preparing scopes of work and technical reports using Xactware.

Skills

Customer-focused approach

Attention to detail

Technical understanding of building repairs

Education

Qualifications in surveying (HNC or similar)

Tools

Xactware

Job description

About Us

Trinity Claims delivers a dedicated, end-to-end claims management service exclusively for our sister company, Policy Expert. Combining cutting-edge proprietary technology with the highest standards of customer care, we provide seamless support from the very first point of contact through to final resolution, ensuring customers feel supported every step of the way.

Our team of experts have earned the trust and confidence of thousands of customers by consistently delivering results. With a 4.5-star Trustpilot rating, we’re proud to be recognised for our commitment, expertise, and determination to go above and beyond when it matters most.

Useful Links

Trustpilot ¦ Glassdoor

About the Role

We’re looking for an experienced Technical Desk Surveyor to join our Surveying team and play a key role in the assessment and control of large loss building claims. This is a predominantly desk-based position, where you’ll use your technical expertise to scope works, validate costs, and support the effective resolution of complex claims — ensuring fair outcomes for customers while maintaining strong cost control.

You’ll work closely with surveyors, contractors, claims handlers, and customer services colleagues, acting as a trusted technical expert across building-related claims. Occasional field visits may be required during surge periods.

At Trinity, we’re passionate about our people. We foster a collaborative, inclusive environment where diverse backgrounds and experiences are valued and encouraged.

Key Responsibilities

• Carrying out desk-based technical assessments of building insurance claims, including large loss and complex cases
• Reviewing surveyor reports, photographs, documentation, and policy cover to assess validity and quantum
• Preparing accurate scopes of work and technical reports using Xactware
• Validating customer and contractor quotations and invoices to ensure costs are fair, reasonable, and policy compliant
• Supporting large loss and complex claim handlers with technical input and customer communication
• Liaising with approved contractors on variations, interim payments, and reinstatement methodology
• Identifying opportunities for cost savings, repudiation, or further investigation, including referral for site visits
• Providing technical support to Customer Services, including first-stage input on FOS complaints
• Acting as a technical referral point for admin teams and supporting the wider Surveying function
• Auditing surveyor and contractor performance, identifying leakage and process improvements
• Assessing subsidence claims through desk-based review of structural indicators and expert reports

Key Requirements

• Minimum 5 years’ experience in construction or a trade background
• Strong technical understanding of building repairs, reinstatement methodology, and pathology
• Excellent numeracy, written, and verbal communication skills
• Confident decision-maker with strong attention to detail
• Ability to manage a high-volume, task-based workload
• Customer-focused approach with the ability to handle sensitive or challenging conversations

Desirable

• 3+ years’ experience in surveying or estimating within insurance claims
• Experience using Xactware or similar estimating software
• Knowledge of HSE regulations
• Basic understanding of financial services or insurance regulations
• Qualifications in surveying (HNC or similar)

In Return, We Can Offer You

Basic Salary of up to £40,000 - £45,000 (DOE), as well as market leading benefits.

• 25 days Annual leave plus statutory holidays
• Discretionary performance related bonus

Just Some Of The Great Benefits We Offer

• Life insurance cover
• Enhanced company pension scheme
• Employee of the month & employee of the year awards
• Refer a Friend scheme
• An extra day’s holiday for your birthday
• Paid volunteering/charity day a year
• A vehicle and tools for work purposes (subject to policy).
• Uniform, PPE, and all the support you need to do your job safely and effectively.

If you're proactive, customer-focused, and thrive in a fast-paced environment, apply today to join our dynamic team!

Application deadline: this position will remain open until we have found the right person for the job.

We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.

Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.