Technical Delivery Manager - Lead 3rd-Line Teams

Ekco Group; Milton Keynes; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading cloud solution provider in Milton Keynes seeks an experienced Technical Delivery Manager to lead multiple technical teams, ensuring high-quality service delivery and continuous improvement. The role involves managing team leaders, resolving complex technical issues, and implementing ITIL best practices. Ideal candidates will have a strong background in IT management, excellent communication skills, and experience with various technologies. The position offers opportunities for professional growth and a supportive work environment.

Benefits

25 days annual leave + public holidays

Birthday Leave

Company Pension Scheme

Employee Assistance Programme (EAP)

Global team activity challenges

Unlimited access to Pluralsight for development

Growth opportunities including international progression

Qualifications

• Experience in managing senior engineers and Technical Team Leaders.
• Comfortably using KPIs and SLAs to monitor performance.
• Ability to motivate and develop team members.

Responsibilities

• Lead and manage multiple 3rd line technical teams.
• Oversee operational delivery of all technical services.
• Act as point of escalation for complex technical issues.

Skills

Leading multiple technical teams

Coaching and developing staff

ITIL knowledge

Technical strength in Desktop Support, Microsoft services, SQL, Linux, and networking

Job description

A leading cloud solution provider in Milton Keynes seeks an experienced Technical Delivery Manager to lead multiple technical teams, ensuring high-quality service delivery and continuous improvement. The role involves managing team leaders, resolving complex technical issues, and implementing ITIL best practices. Ideal candidates will have a strong background in IT management, excellent communication skills, and experience with various technologies. The position offers opportunities for professional growth and a supportive work environment.