Technical Claims Handler - Credit Hire

Aioi Nissay Dowa Europe Limited; Newcastle upon Tyne; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance provider is seeking a Technical Claims Handler for their Credit Hire team in Newcastle. This role involves managing credit hire claims, negotiating with representatives, and maintaining high service standards. The ideal candidate will have a solid understanding of Motor Claims handling and excellent negotiation skills. The company offers competitive salaries, a great benefits package, and a supportive work environment promoting growth and work-life balance. Hybrid working options are available.

Benefits

Up to 25 days annual leave

5% discretionary annual bonus

Private medical insurance options

Life assurance

Health and financial support benefits

Qualifications

• Sound knowledge of Motor Claims handling, specifically third party credit hire claims.
• Good knowledge of credit hire case law.
• Ability to work as part of a team.

Responsibilities

• Provide a high level of service to customers throughout the claims journey.
• Negotiate with claimant representatives on credit hire claims.
• Maintain own caseload to a high standard, ensuring accurate file reserves.

Skills

Negotiation

Influencing skills

Claims handling

Problem solving

Organizational skills

Job description

Overview

We always want to deliver great service to our customers, but we can’t do that without taking care of our REAL number one – and that’s you.

We are recruiting for a Technical Claims Handler on our Credit Hire team here in Newcastle.

You will not only be provided with all the training and support you need to excel but also be looked after with an outstanding benefits package, including hybrid working.

You’ll be able to use your claims experience and knowledge to ensure optimum claims solutions are delivered to customers and third parties. We are looking for someone with excellent negotiation and influencing skills. If this sounds a bit like you, we'd love to hear from you.

If you love talking to people as much as we do, we’d love to hear from you. Apply Now!

Responsibilities

• Provide a high level of service to customers throughout the claims journey.
• Proactively manage all aspects of credit hire and third party vehicle damage claims, presented by a third party and their representatives, to mitigate claims costs.
• Make necessary investigations and decisions on liability and quantum, identifying possible fraudulent cases, highlighting indemnity concerns and corroborating circumstances to make accurate liability assessments at the earliest possible stage.
• Negotiate with claimant representatives in order to progress and settle credit hire claims, quickly and effectively, within your agreed authority level, based on relevant case law.
• Instruct and liaise with approved suppliers and company solicitors in the event of credit hire litigation.
• Maintain own caseload to a high standard. Ensure files are accurately reserved, in line with the company reserving philosophy.
• Respond to feedback given to you, from regular quality audits on Claims files, to grow your own technical capability and that of your team. Take responsibility for your own agreed development actions and wider training needs.
• Support development and delivery of the claim’s strategy and vision.
• Liaise effectively with other departments and other business functions as appropriate to ensure identification and appropriate management of all Claims.
• Be aware of and comply on an ongoing basis with the rules and requirements of the FCA and any other legal/regulatory/risk management frameworks.

Knowledge, Experience and Qualifications

• Sound knowledge of Motor Claims handling, specifically third party credit hire claims and liability.
• Good knowledge of credit hire case law and its application to claims settlements.
• Strong negotiation and influencing skills.
• Ability to plan, organise and prioritise own workload.
• Good level of verbal and numerical skills and be able to problem solve.
• Be able to work as part of a team.
• Ability to stay up to date with market changes and developments.

Why Join Us?

We're all about helping you grow, with plenty of support to develop in your current role whilst also creating opportunities to explore new ones and advance your career.

We realise that we need to be a good fit for you above all else – so here’s what you can enjoy about AND-E:

• Recognised as the Best Large Insurance Employer: We are proud to have been named the Best Large Insurance Employer for 2023 at the prestigious British Insurance Awards.

• Unmatched Work-Life Balance.

• Competitive Salaries and Benefits Package: We offer competitive salaries that recognise your skills and expertise.

We champion choice, flexibility, and balance in both work and home life. Our commitment to diversity, equity, and inclusion ensures everyone feels valued and supported — including embracing neurodiversity and providing the tools needed to thrive.

We like to think our benefits package is one of the best, focusing on colleagues’ health, wealth, and lifestyle.

We offer:

• Up to 25 Days annual leave with the option to buy/sell up to 5 days holiday*
• 5% Discretionary Annual Bonus*
• Healix Private Medical Insurance Options*
• 3 x Annual Salary Life Assurance*
• A range of health, wellbeing, and financial support benefits, including money back on health expenses, Employee Assistance Programme, Flu Jab voucher, Virtual GP service, and driving lessons* for you and your family.
• Additional perks such as a pension advisory service, family-friendly policies, season ticket loan*, cycle scheme*, and financial flexibility through Wagestream*.

* Subject to company performance and completion of probation

Aioi Nissay Dowa Europe is committed to promoting equal opportunities in employment. Employees and job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics).

At AND-E, equal opportunity is more than a policy—it’s a promise. We welcome applications from all individuals regardless of age, disability, gender identity, marital status, pregnancy, race, religion, sexual orientation, or any other protected characteristic.

Reasonable adjustments: If you require any adjustments to support you during our recruitment process, please let us know. We’re committed to making the process accessible and are happy to help.