Technical Claims Handler

NFP Canada Corp; Birmingham; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading insurance company in the United Kingdom is hiring a Technical Claims Handler to support their Commercial Insurance team. The successful candidate will have extensive experience in commercial insurance claims, manage complex matters, and provide exceptional client advocacy. This position offers a collaborative environment with a commitment to employee wellbeing and development.

Benefits

Matched employer pension contributions

Comprehensive Private healthcare

Generous annual leave allowance

Lifestyle discounts for well-known brands

Qualifications

• 5–10 years’ experience in commercial insurance claims handling, ideally within a broker, carrier, or adjusting environment.
• Strong technical knowledge of policy wordings and coverage interpretation.
• Extensive exposure to property damage and business interruption claims.

Responsibilities

• Handling complex and technical claims across multiple commercial lines.
• Interpreting policy wordings and coverage issues.
• Acting as a trusted advisor to clients throughout the claims process.

Skills

Commercial insurance claims handling

Policy wordings and coverage interpretation

Client advocacy

Job description

Overview

We’re hiring for a Technical Claims Handler to support our growing Commercial Insurance team. To keep up with our growth in the UK and Ireland, we’re looking for a dedicated Technical Claims Handler to join our dynamic Commercial Insurance team. Putting people first is at the heart of everything we do, and that extends to our clients as well as our employees. As one of our Technical Claims Handlers, you’ll be right at the forefront of helping us deliver this mission by acting as a technical referral point for less experienced handlers, ensuring complex claims are managed effectively and clients receive exceptional advocacy throughout the process.

Who we’re looking for: We’re looking for someone with strong technical knowledge and extensive experience in commercial insurance claims handling, capable of managing complex matters and advising clients through the claims process.

Responsibilities

• Handling complex and technical claims across multiple commercial lines, ensuring timely and accurate resolution
• Interpreting policy wordings and coverage issues, especially in relation to property and BI claims
• Acting as a trusted advisor to clients, guiding them through the claims process and advocating on their behalf with insurers and loss adjusters
• Communicate effectively with insurers, loss adjusters, solicitors, and other third parties to progress claims

Requirements / Qualifications

• 5–10 years’ experience in commercial insurance claims handling, ideally within a broker, carrier, or adjusting environment
• Strong technical knowledge of policy wordings and coverage interpretation
• Extensive exposure to property damage and business interruption claims
• Experience working with SME to large corporate clients across various sectors
• Proven ability to manage complex, high-value, or contentious claims

About NFP

Who is NFP? With over 600 people in the UK and Ireland and over 8,000 employees worldwide, NFP is part of the Aon group and specialise in helping businesses in four core areas:

• Insurance (helping them manage key risks)
• Health and safety (supporting them to create a safer workplace for their employees)
• Employee benefits (helping them reward their people more effectively)
• HR, people and talent (supporting employers and their people to thrive through changes and challenges)

What you’ll love about working here

• Working in a dynamic, fast-paced organisation in an exciting industry
• The opportunity to do globally impactful work from day one
• Learning from industry and business line specialists with decades of experience
• A huge variety of projects to work on and challenges to solve
• Our People First culture, which illustrates our commitment to your wellbeing and development, not just as an employee but as a human being
• A rich suite of employee benefits and out-of-work perks

The great benefits we offer

Finances - It’s important to know you’re paid fairly for the hard work you put in, which is why we complete regular reviews to keep your salary in line as you progress. Plus, we offer initiatives to support and give you financial peace of mind.

• Matched employer pension contributions
• Life Assurance and Group Income Protection
• Lifestyle discounts for well-known brands

Work-life balance

We appreciate the importance of your life outside of work and the benefits of an effective work-life balance. That’s why our policies and culture respect your ability to be flexible, helping you be your best self both in and out of the office.

• Opportunity for hybrid working
• Generous annual leave allowance

Health and wellbeing

We firmly believe in supporting the whole person, not just the employee. At NFP, you have access to a number of initiatives and resources designed to support your physical and mental health and wellbeing.

• Comprehensive Private healthcare
• Healthcare cash plan
• Additional days off throughout the year to focus on your wellbeing

Charity and community work

At NFP, your sense of purpose will stretch far beyond your job role. With numerous opportunities to support charities and local initiatives close to our heart, you’ll be able to join us in making a real difference.

• Numerous charity fundraising challenges and events throughout the year
• Opportunities to volunteer and give back to the community
• Award-winning apprenticeship program, helping local schoolchildren take their first steps into the world of work

Social

It’s not all hard work; we also love to let our hair down. By providing plenty of opportunities to socialise with your colleagues throughout the year, we help ensure our people get on personally as well as professionally.

• Two large employee events every year for summer and Christmas
• Enjoy out-of-work events and socials to get to know your team better
• Good office locations with plenty of opportunity to socialise outside of work

Inclusion and belonging

We’re proud holders of Insurance Business Magazine’s 5-Star Inclusion and Belonging Employer award. Through our dedicated Inclusion and Belonging committee, we hold educational events that foster a culture of curiosity, not judgement.

• A dedicated Inclusion and Belonging Committee, supported by our Global Advisory Board
• Inclusive policies and procedures to ensure all of our people are treated fairly
• Access to Business Resource Groups that can support with multiple of key challenges

NFP and You... Better Together!

NFP is an inclusive Equal Employment Opportunity employer.