Tech Experience Specialist - IT Support & Live Events

Herbalife Ltd.; Uxbridge; On-site; GBP 30,000 - 45,000; Full time

Job summary

A global nutrition company in Uxbridge is seeking an Employee Technology Experience Technician to provide on-site and remote IT support. The ideal candidate will have at least 5 years of relevant experience, a strong customer service orientation, and proficiency in various IT tools and systems. Key responsibilities include managing hardware and software installations, troubleshooting issues, and supporting company events. Competitive salary and benefits package offered.

Benefits

Annual bonus at company discretion

Attractive salary and benefits package

Unlimited access to company products

Up to 50% discount on Herbalife products

Personal development opportunities

Qualifications

• Minimum 5 years of experience in desktop or end-user IT support.
• Strong communication and interpersonal skills.
• Familiarity with ticketing systems and ITIL Service Management.

Responsibilities

• Provide on-site and remote technical support.
• Manage installation, repair, maintenance, and testing of IT hardware.
• Deliver technology support during company meetings and events.

Skills

Customer-focused with strong communication skills

Excellent problem-solving ability

Proficient in Windows 10/11

Experience with Active Directory

Familiarity with IT hardware and peripherals

Education

Bachelor’s degree in Information Technology

Tools

Microsoft Office applications

Polycom conferencing equipment

Job description

A global nutrition company in Uxbridge is seeking an Employee Technology Experience Technician to provide on-site and remote IT support. The ideal candidate will have at least 5 years of relevant experience, a strong customer service orientation, and proficiency in various IT tools and systems. Key responsibilities include managing hardware and software installations, troubleshooting issues, and supporting company events. Competitive salary and benefits package offered.