Tech Business Analyst: Customer Platforms & CRM Workflows

easyJet Airline Company PLC; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading airline company in the UK is seeking a Technical Business Analyst in Customer Platforms to bridge business needs with development teams. The successful candidate will map processes, enhance workflows, and ensure effective implementation of features. They will work with agile teams and tools like Jira and Confluence while possessing experience with CRM platforms such as Salesforce. This full-time role offers competitive pay, flexible benefits, and significant travel perks.

Benefits

Competitive salary

Company-wide bonus scheme

7% pension contribution

Private medical insurance

Discounted flights

EasyJet Plus membership

Annual holiday vouchers

Qualifications

• Experience in a Technical Business Analyst role with a focus on customer platforms.
• History of supporting contact centre environments and understanding CRM frameworks.
• Ability to translate technical details into actionable business requirements.

Responsibilities

• Support workshops and capture requirements for development teams.
• Work across multiple teams to ensure successful implementation.
• Identify process improvements and optimize customer-facing platforms.

Skills

Technical requirements definition

Process mapping

Agile methodologies

Clear communication

Experience with Salesforce Service Cloud and Amazon Connect

Tools

Jira

Confluence

Miro

Job description

A leading airline company in the UK is seeking a Technical Business Analyst in Customer Platforms to bridge business needs with development teams. The successful candidate will map processes, enhance workflows, and ensure effective implementation of features. They will work with agile teams and tools like Jira and Confluence while possessing experience with CRM platforms such as Salesforce. This full-time role offers competitive pay, flexible benefits, and significant travel perks.