Team Member

Westmorland Limited; Gloucester; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading motorway service provider in Gloucester is seeking a Team Member (Nights) to provide exceptional customer service during overnight shifts. Responsibilities include engaging with customers, serving food and drinks, and maintaining the cleanliness and safety of the site. Applicants must be over 18 and be available for varied night shifts. The role offers a supportive team environment and benefits such as discounts and free meals during shifts. A passion for customer service is essential for creating memorable experiences.

Benefits

Generous discounts in farmshops and kitchens

Free meals when working on shift

Paid day off for birthday

Free or discounted travel to work

Qualifications

• Must be over 18 to work in Filling Stations.
• Ability to work night shifts and varied hours.
• Experience in customer service is preferred.

Responsibilities

• Engage with customers and showcase local products.
• Maintain cleanliness and safety of the forecourt.
• Prepare and serve food and drinks to customers.
• Handle cash and assist with customer queries.

Skills

Customer service

Food preparation

Cash handling

Health and safety compliance

Job description

# Team Member (Nights)Posted on 10/12/2025* Team Member (Nights)* ## About The Role* Working overnight you will engage with our customers and showcase our unique offer from the exceptional local producers we work with. Using your warm and friendly personality you will use your passion for delivering exceptional customer service to ensure our customers are given a memorable experience every time they stop with us. You could be working in our Quick Kitchens serving hot drinks and our homemade sausage rolls or in our Filling Station looking after our customers making a stop to fuel-up their vehicle and themselves. As part of the Filling Station team you will support with all duties of that department. You could be working on the till, stock replenishment, maintaining our facilities or preparing and cooking off our homemade food whilst always providing a great experience for our customers travelling through the night. You will be required to work outside at times, keeping our forecourt clean and tidy and will oversee the safe delivery and dispensing of petroleum products in line with our health and safety standards. When working in the Quick Kitchen, you and a dedicated team will be responsible for looking after our customers in the main services area, serving proper food and drinks on the motorway. You could be called upon to report any issues to the relevant department lead, escalate emergencies and think on your feet to resolve customer queries. We are Europe’s number one Electric Vehicle charging hub and see a large number of those customers overnight alongside a full HGV park. Our customers have varied needs and queries and you will be expected to serve and assist them in the best way possible. You will be working 4 shifts out of 7 in a week and must be available to be scheduled for any night of the week. Shifts are typically 10pm – 6am but could vary depending on trade and the time of the year.* ## About You* You must be over 18 to work in our Filling Stations.* At Westmorland we are family business that started in 1972 from our farm in Cumbria, which runs unique motorway service areas – Tebay, Gloucester and Cairn Lodge – based on no franchises but instead our own Farmshops and Kitchens. We also have Junction 38, a services dedicated to HGV drivers, Rheged, a meeting place, Cafe, Gallery and Cinema, and the Westmorland Hotel situated on the edge of the Lake District. We are proud to be connected to our place and that our family of colleagues share our values of Warmth, Graft and Courage. If you join our family it will be hard work at times but we offer a great range of benefits including generous discounts in our farmshops and kitchens, free meals when working on shift, generous holiday entitlements plus a paid day off for your birthday and more. If you work at our Tebay or Gloucester sites, we are able to offer free or discounted travel to help you get to and from work (restrictions may apply).