Team Member FoH

Peoplebank; City of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A vibrant restaurant group in the City of London is seeking dynamic individuals who are passionate about food and customer service. You will be responsible for creating exceptional guest experiences and upselling products. This role seeks enthusiastic team players eager to learn and grow within a supportive environment, offering fantastic working hours and various benefits.

Benefits

Free YO! food

Professional qualifications paid for

Brilliant support services

Discounted memberships and tickets

50% off food for you and friends

Job security

Qualifications

• Dynamic individual with a passion for food and customer service.
• Ability to maintain a safe environment including health and safety standards.
• Willingness to learn and engage with team members.

Responsibilities

• Be the face and point of contact for all customers.
• Ensure a great customer experience.
• Upsell to increase sales and drive repeat business.

Skills

Customer service

Communication skills

Teamwork

Product knowledge

Education

Previous experience in a restaurant environment

Job description

About You

We are looking for dynamic individuals with a love and passion for food to join us on our exciting journey Our people are at the heart of what we do:

You will be a role model, have an appetite for success and a real thirst for delivering exceptional results. You will be ambitious and hungry to learn. You will always strive to do your best. You will be enthusiastic and have a positive disposition. You will embrace challenges head on, with a willing can-do attitude. You will want to be part of our success story.

• You will be the face and point of contact for all our customers to see, ensuring their experience is a great one
• A bubbly disposition with a willingness to go the extra mile for our customers.
• Previous background in a similar restaurant environment
• Welcoming and greeting all customers that visit or contact our restaurant for reservations and booking.
• Ensuring you are upto date with product knowledge of all our dishes.
• Promoting of our menus to maximise sales opportunities.
• Maintaining a safe environment for all our customers including, Health & Safety, Hygiene controls and allergens intolerances
• You will complete all training to be fully aware how to maintain a safe environment for our Team & Guests.
• You will have a strong knowledge of all our products to be able to deliver highest standard of service to the guests.
• You will be on the lookout to upsell to increase sales and drive repeat business
• You will be part of the YO! Team, a real team player who enjoys supporting the rest of your team in the running and serving customers with a smile
• You will keep yourself well informed of what’s going on and what’s new to YO! by regularly checking YO! 360, attending Team Meetings and interacting with Team Briefs.
• You will work as a team aiming to deliver an exceptional guest experience across each & every shift.
• You will be aware of how you can contribute to the success of your restaurant and its profitability.
• You will be committed to the safety of our Team & Guests within the restaurant.
• You will complete all cleaning tasks in a timely manner as prescribed in Trail app.

We're proud to offer:

• Fantastic working hours
• Free YO! food - What's your favourite YO! dish? Every time you work you can power your shift with a selection of your choice from our fantastic menu
• Grow with YO! we will pay for you to achieve professional qualifications (up to Degree level) whilst you work
• Brilliant support services designed to enhance your physical, mental and financial wellbeing including private medical health plan and 24/7 Employee Assistance Line
• Discounted gym membership, cinema tickets, dining out and retail offers are all available by accessing our reward platform
• 50% off your food every time you dine with us for you and 3 friends
• Award-winning sustainability initiatives - We're committed to delivering progress against 9 UN sustainability goals, just some of the actions we've already taken include: 100% of all Salmon
• sourced from certified sustainable sources, Zero use of Species classed as MCS "Fish to Avoid"
• 1/3 rd of our Restaurant menu is plant-led and we are proud member of the Global Tuna Alliance
• Free trip to Japan! - our Annual Awards ceremony celebrates your success - with the winners being awarded a trip to Japan
• Job security - Joining an award-winning, globally expanding business gives you the opportunity to grow your career alongside us

About us:

Come roll with us and be part of something big. Celebrate global success across:

• Over 1500 retail kiosks globally (YO!, Panku, Mai Taiko Snowfox & Bento)
• Our Taiko manufacturing and distribution centre
• 63 YO! restaurants
• 3700 locations globally From Hawaii to Aberdeen

Our Values

Own it, Care About It, Make it Exceptional, Win Together.

Ready to Roll?

Come roll with us and play a key role by bringing people together to celebrate better food for everyone the Japanese way...