Team Member

Kentucky Fried Chicken (KFC); Cardiff; On-site; GBP 40,000 - 60,000; Full time

Job summary

A popular fast-food restaurant in Cardiff seeks a Team Member to enhance the dining experience with exceptional customer service. This role offers an opportunity to learn and grow within a supportive team environment. Responsibilities include greeting guests, cooking delicious chicken, and maintaining kitchen standards. Ideal candidates should embody teamwork and integrity, embracing authentic Southern hospitality. A structured apprenticeship program is available to boost your career in the hospitality industry. Join us to make a difference while having fun!

Benefits

Free staff meals

25% staff discount

Career progression

Educational development

Potential bonuses

Flexible shifts

Qualifications

• No experience necessary; potential valued and training provided.
• Genuine care for guests and commitment to teamwork expected.

Responsibilities

• Welcome guests warmly and ensure order accuracy.
• Cook and prepare chicken to high standards.
• Maintain cleanliness in the kitchen environment.
• Support teammates to deliver excellent customer service.

Skills

Teamwork

Customer service

Attention to detail

Grit

Job description

Have you got what it takes to be the Colonel’s next apprentice? But first…A warm southern WELCOME to Kentucky Fried Chicken. Our world-famous chicken restaurant brand all started with one cook, Colonel Harland Sanders, who created a finger lickin’ good recipe more than 75 years ago, a list of secret herbs and spices scratched out on the back of the door to his kitchen. He started travelling by car to different restaurants and cooked his fried chicken on the spot for restaurant owners. He did this at the age of 65. If the owner liked the chicken, they would enter into a handshake agreement to sell the Colonel’s chicken. Legend has it that Colonel Sanders heard 1009 “No’s” before he heard his first yes. The Colonel’s story still inspires us today. It reminds us how grit, perseverance, dedication and ambition along with hard work can create success; regardless of your age or where you come from.

OUR RESTAURANT CULTURE

It’s our ‘other’ SECRET. The colonel has taught us that there is a Right Way to do things. It isn’t always easy, but it’s always better. We lead with the heart and we Care Hard about making our team members feel part of the family and have fun while we are at it. We’re a people business that happens to serve chicken and chips. We Care Hard about you, your development and your journey with us. In return we’ll ask you to roll up your sleeves, get stuck in and treat our guests as family. It’s what the colonel would do.

WHAT WE CAN OFFER YOU

We promise to create a work environment where you can feel part of the Colonel’s family, a place where you can:

• Be Your Best Self: Learn and grow through on the job training. The Colonel’s Apprenticeship programme and other education & career opportunities.
• Make a Difference: We encourage our teams to run great restaurants as if you own it, you’re empowered to make a difference for our guests every day;
• Have Fun: We celebrate and recognise each other for achievements (big and small) and have fun while we’re at it. A heartfelt thank you means a lot.

BENEFITS

• Free staff meals
• 25% staff discount
• Career progression
• Education development through to degree level
• Potential bonus earnings for performance
• Flexible shifts

ABOUT THE APPRENTICESHIP

Graduates of the Level 2 Hospitality Team Member Apprenticeship will learn all about the Hospitality Industry, grow in confidence and gain a nationally recognised qualification, all without compromising your salary. You will earn good money while you learn. The apprenticeship is a structured learner & employer focused development programme designed to create opportunities for lifelong knowledge, skills and behaviours within the hospitality industry. Your training will be delivered every 4-6 weeks either via face‑to‑face visits in restaurant, remotely over telephone or via Skype preparing you for your End Point assessment.

With the right attitude, Team Members can carve out a steady career with the brand progressing to Team Leader through to Restaurant General Manager with the potential to progress to Head Office opportunities.

MORE ABOUT THE ROLE

As a Team Member you will be a brand ambassador, wearing the ‘swag’ with pride while channelling some authentic Sothern Hospitality charm. Your daily duties will include:

• Teamwork – the ‘not‑so’ secret to success is teamwork. Happy teams deliver the very best customer service that our guests deserve. Each day you will be your teammates wing man or woman, get stuck in, and live our people promise of being our Best Self, making a Difference and having Fun.
• Hospitality & service – often the 1st point of contact; we’d expect you to welcome our guests with a genuine warmth, and southern hospitality smile, ensuring they’re served our world‑famous chicken in line with KFC’s high brand standard. You will also be responsible for order accuracy guaranteeing our guests get the products they have chosen…even right down to the dips. Our guests are our family and we never want to disappoint them.
• It’s not too hot to handle – its fast, it’s fun and it all goes down in the middle of the house. You’ll be ‘rocking out’ cooking our skin‑on‑fries, hash and popcorn or whipping up our burgers, wraps sides and salads…all the while keeping the equipment areas clean, tidy & topped up in line with Health & Food safety procedures.
• The heart of the kitchen – the Cook has great responsibility. It’s the big daddy of a role and it’s not for everyone. We know this. It’s hot and it takes some grit, but we’d argue it is the most rewarding. You will be responsible for hand preparing and cooking our world‑famous chicken to the highest gold standard ensuring it meets our guests’ (& yours) finger lickin’ good expectations. We may not change lives, but we may feed those that do.

WHAT WE’D LOVE FROM YOU

We believe in valuing people for their potential, so no experience necessary, we’ll coach you what you need to know. It’s our thing. All we need is someone who lives The Colonel’s Values and genuinely cares about making a difference that people can feel:

• INTEGRITY: We always strive to be as open, honest and responsible as possible. Trust and respect are of paramount importance in everything we do including the way we treat our colleagues and our guests.
• SOUTHERN HOSPITALITY: Where we come from there’s a saying: “There are no strangers. Only friends we haven’t yet met.” So our doors are always open to everyone, and our table always has a spare seat. That’s why we make buckets to share. We are as warm and welcoming as the Colonel was.
• AUTHENTICITY: Feel free to bring your real authentic self to work. We embrace individuality and diversity. We come from Kentucky, and we’re founded by Colonel Harland Sanders. A real place, and a real person. Our food stays true to our roots, and to the founding principles that we’re built on. So what you see is what you get. Namely authentic Kentucky Fried Chicken.
• GRIT: We have courage and conviction in our beliefs. If we make mistakes – we’re only human after all – we learn from them. Look at the Colonel – he was a pioneer and innovator. He never wavered when things got tough, and neither do we. We can strive for greatness, and be bold, brave and not afraid to ruffle
• HARDWORK: We don’t do things by halves at KFC. Our chicken is freshly hand‑breaded all day every day. There’s an easier way to make fried chicken of course, but easy isn’t what we’re after. We’re after the best tasting chicken, every single time. It’s the right way to make it Finger Lickin’ Good. We work hard and we care hard about people too.
• GENEROSITY: Greed doesn’t have any place at KFC. Hunger perhaps, but never greed. From generous helpings of fried chicken, to generous donations to our local communities, we believe that you get back what you give out. Our guests and team must always feel appreciated, and the communities we work in need to always feel that we add value by being there.